Product Manager, Immunology Patient Marketing, Patient Engagement and Customer Solut

Job Description

Johnson & Johnson is recruiting for a Product Manager, Immunology Patient Experience Marketing, Patient Engagement and Customer Solutions (PECS), located in Horsham, PA. Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science‑based advancements. The Immunology team leads in the development of transformational medicines for immunological disorders and illnesses, and you will help champion patients every step of the way.

The Patient Engagement and Customer Solutions team implements disruptive customer experience solutions that support patients and providers in starting and staying on their prescribed Johnson & Johnson therapies. As a member of this team, the Product Manager, Patient Experience will co‑lead insight development, idea generation, execution, measurement, and optimization of solutions that improve the experience for patients starting Johnson & Johnson Immunology therapies.

The candidate will be deeply committed to delivering exceptional patient experiences, serving as a passionate advocate for individuals preparing to begin Johnson & Johnson Immunology therapies. This role requires a strategic problem‑solver who can craft compelling, data‑driven narratives that inspire alignment and collaboration across all levels of the organization. The successful candidate will help shape and advance innovative patient support solutions by influencing stakeholders and driving continuous improvement.

• Analysis & Insights:
  Mine existing data and develop learning plans to inform the operations and communication approaches for our programs. Develop metrics to measure program impact and inform optimization.
• Customer Market Knowledge:
  Demonstrate a deep understanding of customer needs and competitive dynamics.
• Brand Strategy:
  Partner across the immunology portfolio, specifically with the psoriatic franchise, to ensure pull‑through of customer experience strategies and find opportunities to support brand strategies.
• Marketing Execution:
  Enhance messaging and build an omnichannel communications plan to drive awareness and engagement with Johnson & Johnson Immunology patient support programs.
• Financial Acumen:
  Develop and socialize business cases to assess the viability of programs.
• Pharmaceutical Environment:
  Understand the evolving regulatory compliance and legal environment with respect to patient support programs.
• Vendor Management:
  Partner with vendors and internal stakeholders to ensure smooth and compliant program operations.

• A minimum of a B.A./B.S. is required; MBA is preferred.
• A minimum of 5 years total healthcare business experience (e.g., pharmaceuticals, medical devices, payer) is required.
• A minimum of 2 years of marketing and/or commercial or similar experience is preferred; healthcare experience is preferred.
• Excellent communication skills (written and oral) and experience presenting to senior management is required.
• Strong cross‑functional leadership and collaboration skills are required.
• High level planning or business planning experience is preferred.
• Experience with product launch and/or in‑line marketing experience is preferred.
• Able to work in a team environment and be customer/market oriented.
• This role is located in Horsham, PA and may require up to 20% domestic travel.
• Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
  
  Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-) or contact AskGS to be directed to your accommodation resource.