Customer Service Specialist Horsham, PA

Pay & Advancement

• Starting pay: $18/hour
• Pay raises at 90 days, 6 months, 12 months, and every 6 months after that
• Must be 18+ years old to apply

At Aqua-Tots Swim Schools , we provide the highest quality swim lessons—and we have a blast doing it! Our mission is to be the best swim school in the world . We believe swimming is a life‑saving skill that every child should learn. That’s why we’re looking for friendly, enthusiastic team members who want to make a difference.

The Customer Service Specialist is a game‑changer in the life of a child. They are responsible for implementing & upholding the Aqua-Tots Core Values in every interaction, whether with children, parents, or staff members.

• Starting pay : $18/hour
• Pay raises at 90 days, 6 months, 12 months, and every 6 months after that
• Weekly and Monthly contests to win prizes and money
• Career growth into leadership roles
• Paid training
• Medical, dental, and vision benefits (for eligible team members)
• 401(k) with company match
• Telehealth + supplemental insurance (disability, accident, hospital)
• Quarterly team outings & holiday parties
• Employee and member referral bonuses
• Educational Assistance & Personal Enrichment programs
• Employee family swim lesson discounts
• Break room stocked with snacks & drinks
• Closed for major federal holidays
• Aqua-Tots Core Values

Want to see what it’s like to work here?

Watch this short video:

• Outgoing, friendly, and professional
• Excellent communication and hospitality skills
• Comfortable using computers and scheduling software
• Great at multitasking and staying organized
• Detail-oriented and dependable
• Customer service or hospitality experience preferred
• Sales experience is a plus
• Bilingual is a bonus (Spanish, Mandarin, etc.), but not required

If you’re excited about this role but don’t meet every qualification—
apply anyway . We hire for personality and train for skill . If you’re positive, coachable, and want to grow, we’d love to meet you.

• Minimum of 3 shifts per week :
• At least 2 weekday afternoon/evening shifts (3:30–8:30 PM)
  AND
• 1 weekend shift – Saturday OR Sunday (8:30 AM–1:30 PM).

• Greet customers with a warm, welcoming attitude
• Communicate effectively with families and children
• Build strong relationships—learn names, show you care
• Answer phones, give tours, and explain swim programs
• Enroll students and manage class schedules using our system
• Resolve customer concerns with empathy and professionalism
• Maintain a clean, friendly, and safe front desk and lobby
• Smile and have fun while making a difference!

Aqua-Tots Swim Schools is the leader in swim instruction for children ages 4 months to 12 years, with locations in communities across the globe. Our vision is simple but powerful: to save lives by teaching children how to become safe and confident swimmers for life.
We are passionate about providing a family‑friendly experience, a positive team culture, and a world‑class swim education. Whether in the pool or at the front desk, every team member plays a key role in helping children gain life‑saving skills and giving parents peace of mind.
If you're energetic, dependable, and love working with families and kids, Aqua‑Tots is a place where you can grow, thrive, and make a lasting difference—one swimmer at a time.