Clinic Receptionist

Join One of Arkansas' Best Places to Work!

Health Star Physicians of Hot Springs is a growing, physician-led healthcare organization committed to delivering exceptional, patient-centered care across the Greater Hot Springs community. Our system includes family medicine, pediatrics, behavioral health, walk-in care, hospital medicine, advanced diagnostics, and healthcare practice management services—all working together to improve the health and wellbeing of the patients we serve.

For more than 26 years, Health Star has built a culture centered on teamwork, respect, growth, and support for our employees both professionally and personally. We know healthcare is demanding, and we are intentional about creating an environment where employees feel valued, empowered, and connected to a meaningful mission.

When you join Health Star, you become part of a team that is passionate about making a difference—for our patients, our communities, and each other.

Job Summary

We are seeking a friendly, dependable, and highly organized Clinic Receptionist to join our team. This position is often the first point of contact for our patients and plays an important role in creating a welcoming, efficient, and professional clinic experience.

The ideal candidate is comfortable working in a fast-paced medical office, communicates clearly, stays organized, and can manage multiple priorities while maintaining a positive attitude. This position requires strong customer service skills, attention to detail, and the ability to work closely with providers, clinical staff, and patients throughout the day.

Responsibilities

• Greet patients and visitors in a friendly and professional manner
• Check patients in and out for appointments
• Verify patient demographic and insurance information for accuracy
• Collect copays, balances, and other patient payments as required
• Schedule, reschedule, and cancel appointments
• Answer incoming phone calls and route messages appropriately
• Assist patients with general questions regarding appointments, forms, referrals, and clinic processes
• Maintain accurate patient information in the electronic medical record
• Scan, upload, and organize patient documents as needed
• Assist with completion and collection of required registration and consent forms
• Monitor the clinic schedule and communicate delays or scheduling concerns to the appropriate team members
• Coordinate with clinical staff to help maintain efficient patient flow
• Assist with referral, medical record, and administrative tasks as assigned
• Protect patient confidentiality and follow HIPAA requirements
• Maintain a clean, organized, and professional front desk and waiting area
• Communicate clearly and respectfully with patients, families, providers, and coworkers
• Follow clinic policies, procedures, and customer service standards

Qualifications

• High school diploma or equivalent
• Strong customer service and communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and remain calm in a busy clinic environment
• Comfortable using computers, scheduling systems, and other office technology
• Ability to learn and accurately use an electronic medical record system
• Professional appearance and demeanor
• Dependable attendance and strong work ethic
• Ability to work independently while also contributing as part of a team
• Understanding of patient confidentiality and HIPAA requirements

Preferred Qualifications

• Previous experience in a medical office, physician clinic, hospital, or other healthcare setting
• Experience with medical scheduling or patient registration
• Familiarity with insurance verification and copay collection
• Experience using an electronic medical record system
• Knowledge of medical terminology
• Previous receptionist, front desk, or customer service experience

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