Bellman​/Doorman - Part Time; Day Shift

Bellman/Doorman - Part Time (Day Shift) page is loaded## Bellman/Doorman - Part Time (Day Shift) locations:
AR Hot Springs time type:
Part time posted on:
Posted Todayjob requisition :
R3085##
*** Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.
*** We are currently seeking a talented individual to become a Bellman/Doorman.  An individual could be successful if they possess the following.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** The Bellman/Doorman is responsible for meeting and greeting guests, assisting with baggage upon arrival and departure, room drops, luggage holds and assisting with transportation requests while delivering.  Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary:
* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
* Maintains strict confidentiality in all departmental and company matters.
* Provides impeccable guest service to all guests
* Opens the doors for arriving and departing guests.
* Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
* Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
* Explains accommodation appointments and equipment to guests upon entry into guest’s room; informs guests of proper operation of room locks, televisions and thermostats.
* Responds to guests’ requests, complaints or inquiries courteously and promptly.
* Maintains a working knowledge of Company facilities, as well as special events on property, in order to advise guests of same, whenever possible.
* Possesses a good working knowledge of all room locations, types, and special features; maintains information on all outlets, including hours of operation, and local attractions.
* Remains receptive and visible for guest service at all times.
* Maintains the highest degree of confidentiality.
* Responds to guest needs by promptly delivering laundry, newspapers, additional linens, etc., in person.
* Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance guest relations.
* Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
* Maintains a friendly, cheerful and courteous demeanor at all times not just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.
* Ensures bell carts, lobby areas and entrances are clean and free of debris in order to present a clean and attractive facility to guests
* Assists other team members and departments to contribute to the best overall performance of the department and hotel.
* Follows established procedures and policies of the Oaklawn Racing Casino Resort.
** QUALIFICATION REQUIREMENTS
** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.
* High School Diploma or GED required.
* Guest service experience preferred.
* Bell Person experience preferred.
* Must be able to perform the physical job duties of all Bell Person team members.
* Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
** SUPERVISORY RESPONSIBILITIES
** This job does not have supervisory responsibilities.
** CERTIFICATES, LICENSES, REGISTRATIONS
** Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
** OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.
***** It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.
*** locations:
AR Hot Springs time type:
Full time posted on:
Posted Today
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