Al's Supervisor Grave Shift

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Food & Beverage (F&B) Supervisor.

An individual could be successful if they possess the following.

• The Food and Beverage Supervisor is responsible for the management of dining rooms at the restaurants and other facilities.
• They are responsible for assuring a high standard of appearance, hospitality, service, and cleanliness.
• They plan, coordinate and direct activities of their dining room staff to provide professional and fine dining service to guests.
• Always presents a friendly and professional image at the Hotel/Casino.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests Supervises to ensure standards for dining room including but not limited to: the quality of hospitality and the efficient timing of service to guests.
• Works closely with the management team to ensure the smooth and efficient operation of the dining room.
• Monitors overall condition of dining room and ensures that deficiencies are rectified.
• Maintains visibility and accessibility to guests and staff; maintains effective communication with all staff to ensure dining room is performing at established standards.
• Ensures that guests’ needs are fulfilled and their experience exceeds their expectations; responds to guests’ feedback, including complaints/problems.
• Ensures all food and beverage operations follow all legislated health and licensing guidelines; ensures adherence to all health and safety regulations and procedures.
• Possesses and maintains thorough knowledge of all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.
• Supervises staff to ensure maximum productivity as well as efficiency.
• Assists staff with job functions as needed to ensure optimum service to all guests.
• Maintain a clean, safe, hazard-free work environment within all areas of responsibility.
• Communicate with members of management and line team members daily regarding job requirements, expectations and outstanding issues.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be at least 21 years of age.
• Two or more years supervisory experience required;
  Front of House Restaurant preferred
• Three or more years guest service experience required.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Food & Beverage team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

• This job has supervisory responsibilities.
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in…