Director of Surveillance Shifts Vary

Director of Surveillance - Full Time (Shifts Vary) page is loaded## Director of Surveillance - Full Time (Shifts Vary) locations:
AR Hot Springs time type:
Full time posted on:
Posted Yesterday job requisition :
R3176##
*** Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.
*** We are currently seeking a talented individual to become the Director of Surveillance.  An individual could be successful if they possess the following.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** The Director of Surveillance manages and directs the surveillance department ensuring strict compliance with state and internal regulations. Requires in-depth knowledge of all policies, procedures, and regulations of all gaming areas and positions.  Investigates compliance issues, guest and team member issues and other incidents on the company property. Ensures that all surveillance equipment is functioning properly and within guidelines.  Undertakes reviews and investigations at the request of management and police agencies.

Ensures that all reporting is done in compliance with regulatory standards. Responsible for all surveillance department staffing, scheduling, training, coaching, discipline and terminations. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary:
* Responsible for directing the overall operations and staff of the Surveillance department.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
* Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and Gaming regulations.
* Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.
* Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business practices and internal controls.
* Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.
* Oversees the installation, operation and maintenance of all surveillance related equipment.
* Informs a member of Executive Team and/or General Manager of any irregular activities.
* Submits all appropriate reports when incidents, infractions, and violations occur**.
*** Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship.
* Conduct, supervise and prepare reports relating to any incident that is reported.
* Protect and preserve the assets of the company.
* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.
* Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
* Maintains strict confidentiality in all departmental and company matters.
** QUALIFICATION REQUIREMENTS
** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
* Bachelor’s Degree (B.

A.) preferred or equivalent.
* 8-10 years of casino Surveillance experience.
* At least five years of previous Surveillance leadership experience preferred.
* Must have thorough knowledge of…