Casino F&B Supervisor Swing Shift

Casino F&B Supervisor - Full Time (Swing Shift) page is loaded## Casino F&B Supervisor - Full Time (Swing Shift) locations:
AR Hot Springs time type:
Full time posted on:
Posted Yesterday job requisition :
R3171##
*** Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.
*** The Food and Beverage Supervisor is responsible for the management of dining rooms at the restaurants and other facilities. They are responsible for assuring a high standard of appearance, hospitality, service, and cleanliness. They plan, coordinate and direct activities of their dining room staff to provide professional and fine dining service to guests. Always presents a friendly and professional image at the Hotel/Casino.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
*** Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
* Maintains strict confidentiality in all departmental and company matters.
* Provides impeccable guest service to all guests
* Supervises to ensure standards for dining room including but not limited to: the quality of hospitality and the efficient timing of service to guests.
* Works closely with the management team to ensure the smooth and efficient operation of the dining room.
* Monitors overall condition of dining room and ensures that deficiencies are rectified.
* Maintains visibility and accessibility to guests and staff; maintains effective communication with all staff to ensure dining room is performing at established standards.
* Ensures that guests’ needs are fulfilled and their experience exceeds their expectations; responds to guests’ feedback, including complaints/problems.
* Ensures all food and beverage operations follow all legislated health and licensing guidelines; ensures adherence to all health and safety regulations and procedures.
* Possesses and maintains thorough knowledge of all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.
* Supervises staff to ensure maximum productivity as well as efficiency.
* Assists staff with job functions as needed to ensure optimum service to all guests.
* Maintain a clean, safe, hazard-free work environment within all areas of responsibility.
* Communicate with members of management and line team members daily regarding job requirements, expectations and outstanding issues.
* Follows established procedures and policies of the Oaklawn Racing Casino Resort.
** QUALIFICATION REQUIREMENTS
** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
* Two or more years supervisory experience required;
Front of House Restaurant preferred
* Three or more years guest service experience required.
* Must be able to handle several projects and tasks at the same time.
* Must be able to perform the physical job duties of all Food & Beverage team members.
* Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
** SUPERVISORY RESPONSIBILITIES
** This job may or may not have supervisory responsibilities.
* Manages work procedures and expedites workflow.
* Provides coaching and counseling to team members.
** CERTIFICATES, LICENSES, REGISTRATIONS
*** Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
* Must successfully complete R.S.A.
* Serv Safe certified.
** OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.
***** It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.**
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