Associate IT Support Executive | Diploma

Position title: Associate IT Support Executive

Salary: $2500 - $3000

Working Days: Monday - Friday

Working Hours: 8:30am - 5:30pm

Location: Hougang

• Provide first-level support for company applications (Web App, Mobile Apps, ERP) and software.
• Assist users with login issues, clouds, VPN, websites, outlook and Microsoft Office, basic troubleshooting, and system usage enquiries.
• Escalate complex issues to senior team members or external vendors when required.
• Assist in testing system enhancements and updates.
• Maintain user guides and support documentation.
• Conduct basic user training and support for new employees.

• Provide support for PCs, laptops, printers, scanners, and mobile devices.
• Install and configure software and hardware.
• Troubleshoot basic network, internet, email, and printing issues.
• Assist with user account creation and password resets.
• Support IT equipment setup for new staff.
• Maintain IT inventory and asset records.

• Respond to support requests in a timely manner.
• Record and track support issues.
• Coordinate with vendors for equipment servicing and maintenance.
• Assist in IT‑related projects and administrative tasks as assigned.

• Diploma, Higher NITEC, NITEC, or equivalent qualification in Information Technology, Computer Engineering, or related fields.
• Entry level is welcome, On job training provided for internal business applications and support processes.
• 0–2 years of IT support experience is an advantage.
• Basic knowledge of Windows operating systems and Microsoft Office.
• Basic understanding of computer hardware, printers, and networking concepts.