Customer Accounts Clerk

Customer Accounts Clerk

Department: Finance

Employment Type: Full Time

Location: Sunderland - Customer Support Centre

Compensation: £26,000 / year

We are looking to recruit a Customer Accounts Clerk to join our Finance Team. This is an exciting role in the business and will give the successful candidate the opportunity to learn and achieve personal growth within a fast paced business.

The Customer Accounts Clerk will work within the Finance team and will be responsible ensuring that customer accounts are reconciled on a timely and accurate basis. This includes responsibility for the oversight of the customer accounts (being the debtors ledgers including payments and invoicing) of a number of stores, liaising directly with retail, distribution and aftercare colleagues, processing invoicing and other adjustments as required.

• Daily review of the customer accounts and ledgers for the stores within the regions assigned.
• Determining and then processing adjustments required to individual accounts.
• Liaising directly with retail and distribution colleagues to assist in the performance of duties.
• Regular reporting of the status of accounts.
• Daily submissions to Finance Houses and reconciliation of remittances received.
• Support in review of customer refund activity.
• Support the wider finance team with ad-hoc duties as required.
• Maintain accurate and organised financial records and documentation.
• Proactive and organised with strong time-management skills.
• Strong written and verbal communication skills.
• Reliable, flexible, and able to work independently or as part of a team.
• Professional demeanour and positive approach to resolving issues.
• Willingness to adapt to changing priorities during the contract period.

• Previous experience working in a Finance administration / credit control role.
• Proficient with Microsoft Excel and other MS Office applications.
• High level of accuracy and attention to detail.
• Ability to manage workload and meet deadlines in a fast-paced environment.
• Strong communication and problem-solving skills.
• Experience with high-volume transaction environments.

• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance