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Frontline IT Service Desk Analyst - First-Line Support

Job in Houghton-le-Spring, Tyne and Wear, DH4, England, UK
Listing for: Arriva Limited
Full Time position
Listed on 2026-05-23
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Arriva Limited is seeking a Service Desk Analyst to join their Service Desk Team in Houghton-le-Spring, UK. In this full-time role, you'll be the first point of contact for IT users, managing requests and incidents, and providing technical support in a fast-paced environment.

A strong ITIL experience is essential along with 2 years with Windows technologies and a commitment to customer service. You will work on shift patterns providing continuous support and contribute to a culture of improvement.

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