Patient Engagement Specialist - Houma, LA

Patient Engagement Specialist – Houma, LA –
Karoo Health

Karoo Health is a venture‑backed startup on a mission to transform cardiovascular care. Our platform empowers large provider groups and health systems to succeed in value‑based care contracts by improving patient outcomes and reducing costs through coordination, analytics, and disease management.

We are seeking a Patient Engagement Specialist to drive new patient acquisition and growth. The role works closely with partnering cardiology practices to screen eligible patients, educate them about the Karoo Care Program, enroll them, and coordinate care transitions to our virtual team.

• Maintain daily presence at partner cardiology practices and support additional clinics remotely as needed.
• Pre‑screen patients for eligibility and notify practice providers of potential enrollments.
• Verify patient eligibility, elicit provider feedback, and conduct enrollment onboarding sessions.
• Document activities in the Karoo Health Kohere.
  
  AI system and partner cardiologist systems.
• Provide patient education and a program overview to ensure understanding of benefits.
• Coordinate with practice staff for admissions, readmissions, and ED visits data.
• Manage inbound patient calls regarding enrollment and ongoing engagement.
• Implement enrollment strategies and assist in transferring patients to the virtual team.
• Present program information to practice partners and support ongoing stakeholder communication.
• Execute special projects and other assigned duties as needed.

• High school graduate or equivalent.
• Community Health Worker, Medical Assistant, LPN, or similar experience.
• Cardiac‑related experience preferred.
• Minimum three years of related experience in health care or physician clinic/practice settings.
• Understanding of enrollment and billing processes.
• Strong interpersonal skills and ability to quickly establish rapport with providers and patients.
• Comfortable working within teams and adapting to fast‑paced environments.
• Exceptional written and verbal communication skills.
• Ability to use data to inform decisions.

At Karoo Health Inc (“Karoo”), we believe that improving healthcare starts with creating a more equitable and inclusive world. We are committed to fostering a diverse workforce that reflects the communities we serve and to building a culture where every team member feels valued, supported, and empowered. Karoo Health is proud to be an equal opportunity employer. Employment decisions at Karoo Health are made based on merit, qualifications, and business need, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran status, political affiliation, or any other characteristic protected under applicable law.

This policy applies to every aspect of the employment journey, from recruitment and hiring to compensation, benefits, training, promotion, performance evaluation, and beyond. We are committed to doing the right thing, always. In the United States, compensation is determined by factors including location, role level, job‑related skills, experience, and market conditions. Some positions may also be eligible for bonuses, equity, or other benefits.