Senior HR Generalist

Job Details:
Level: Experienced,

Job Location:

Houma, LA 70360, Position Type:
Full Time, Travel Percentage:
Up to 25%, Teche Health, A Federally Qualified Health Center, per Section 330 of the Public Health Service Act, is currently seeking qualified applicants for a Senior Human Resources Generalist in Franklin, Louisiana.

The Senior Human Resources Generalist manages core HR services across Teche Health, with primary responsibility for employee benefits and leave administration. This position serves as a trusted resource for employees and supervisors, ensuring that benefits, leave, recruiting, onboarding, employee relations, and daily HR processes are handled accurately, consistently, and with care.

The Senior HR Generalist works independently on complex matters, identifies process improvements, and partners with leaders to strengthen employee retention and the overall employee experience. The role requires sound judgment, discretion, strong follow-through, and the ability to balance employee needs with organizational policy and operational requirements.

• Lead the day-to-day administration of health, dental, vision, life, disability, retirement, and other employee benefit programs.
• Guide employees through enrollment, qualifying life events, coverage changes, and benefit questions.
• Coordinate annual open enrollment, including employee communications, educational sessions, enrollment tracking, and follow-up.
• Review benefit elections, payroll deductions, carrier files, invoices, and eligibility records; resolve discrepancies with Payroll, vendors, and employees.
• Coordinate required benefit notices and documentation, including continuation coverage processes, in partnership with vendors and internal stakeholders.
• Monitor vendor service and employee concerns, identify recurring issues, and recommend improvements to benefit processes and communications.
• Maintain accurate, confidential benefit records and assist with audits, reporting, and renewals.

• Serve as the primary HR contact for requests involving medical, family, personal, military, and other applicable leaves of absence.
• Manage the leave process from initial notice through return to work, including eligibility review, required documentation, tracking, employee communication, and coordination with supervisors and Payroll.
• Coordinate requests for workplace accommodations and support the interactive process with appropriate HR leadership involvement.
• Track leave balances, intermittent leave, benefit continuation, and return-to-work status; identify and address discrepancies promptly.
• Communicate clearly and compassionately with employees while maintaining consistent application of policy and applicable requirements.
• Partner with supervisors to plan for employee absences while protecting confidential medical information.
• Escalate complex, sensitive, or potentially disputed leave and accommodation matters to HR leadership.

• Respond to employee and supervisor questions about policies, benefits, leave, employment practices, and HR procedures.
• Maintain accurate employee records and complete timely personnel changes in the HR and payroll systems.
• Support onboarding, status changes, transfers, and separations, ensuring required steps and documentation are completed.
• Advise supervisors on routine performance, attendance, and workplace concerns; assist with documentation and consistent application of policy.
• Support employee relations reviews and investigations as assigned, including gathering information, maintaining records, and recommending next steps.
• Prepare HR communications, reports, dashboards, and documentation for…