IBM Systems Administrator

IBM Systems Administrator

Pan-American Life Insurance Group (PALIG) Department:
Information Technology | Enterprise Services

Location:

US LA Remote

Pan-American Life Insurance Group (PALIG) is seeking an IBM Systems Administrator to join our Enterprise Services team within Information Technology. The IBM Systems Administrator serves as a key technical resource supporting PALIG's IBM infrastructure and software ecosystem. Acting as a first point of contact for operational support and system reliability, this role is responsible for maintaining daily IBM i operations, including performance monitoring, backup management, patching, incident resolution, and proactive system improvements.

Reporting to the IBM Operations Manager, the IBM Systems Administrator collaborates closely with cross-functional teams and vendors to deliver timely and effective technical solutions while supporting a stable, secure, and highly available environment. The ideal candidate demonstrates strong technical proficiency across IBM technologies, a commitment to continuous learning, and a proactive approach to problem-solving. This role offers the opportunity to deepen expertise within the IBM i platform and broader IBM ecosystem while supporting critical business operations.

Hardware and Software Management

• Provide support for IBM hardware, including concurrent maintenance, proactive monitoring, and service event management.
• Manage system resources through IBM consoles and advanced system configurations.
• Install firmware updates and service packs (SPs) for IBM hardware environments.
• Deploy, configure, and maintain third-party software across IBM i LPARs.
• Administer software licensing, ensuring compliance and timely renewals.
• Integrate IBM i environments with external solutions to support business and operational needs.

Vendor Coordination

• Serve as a liaison with vendors through email and ticketing platforms to elevate issues and obtain technical support.
• Coordinate vendor engagement for both day-to-day operational support and project‑based initiatives.
• Partner with vendors to align support activities with operational priorities and strategic objectives.

Backup and Patch Management

• Monitor backup operations across IBM i LPARs, including daily, weekly, monthly, and annual backup processes.
• Maintain and update backup and media management policies using BRMS.
• Troubleshoot backup‑related issues and coordinate timely resolution when needed.
• Execute save and restore operations to support business and operational requirements.
• Manage the PTF lifecycle, including the download, loading, and application of program temporary fixes.
• Monitor IBM CVE notifications and respond appropriately to identified vulnerabilities.
• Collaborate with the Information Security team to support vulnerability management best practices.

Operations Support

• Monitor server performance, jobs, queues, and system messages across production and non‑production environments.
• Perform ASP cleanup activities and coordinate with development teams when additional remediation is required.
• Identify opportunities to automate or improve manual processes and recommend solutions to management.
• Resolve technical issues and service requests escalated by IT coordinators and operators.
• Adhere to established change management processes and IBM security standards.
• Support disaster recovery (DR) activities and business continuity planning (BCP) initiatives.
• Develop and maintain operational dashboards, reports, and system health metrics.

Security Management and Audit Compliance

• Create and maintain privileged accounts using corporate identity and access management tools.
• Enforce least‑privilege access principles and review special access requests.
• Apply security best…