Operations Manager Alstom

Position: Operations Manager Alstom M/F

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business:
Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49,720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group.

This position is also open to anyone recognized as a disabled worker.

Reference

Line Of Business

SUPPLY CHAIN OPTIMIZATION

Type of assignment

Full-time Regular

Function

Operational activities - 4PL Operations

Job title

Operations Manager Alstom M/F

Position summary

On operations team level, position holder is responsible for developing and implementing company strategic and operational objectives in line with overall business strategy and thus providing efficient daily operations of the company. The position is also in charge of optimized revenue generation and high levels of service quality in all its diversified aspects of processes. It is responsible for managing a number of team members in operations covering all aspects of team management.

Position manages compliance with local, regional, company and clients' guidelines.

Responsibilities

• Developing, implementing and delivering complex strategies and plans and operational objectives to ensure alignment with overall company operational strategy and achievement of committed objectives (e.g. P&L, growth, headcount, operations support service level targets).
• Anticipating future trends and assessing opportunities – new business, volume changes, impacts and risks to be addressed in the business.
• Planning and conducting negotiations and managing commitments to implement strategy.
• Anticipating, creating and defining innovative operations support concepts in a strategic growth environment.
• Defining clear roles, directions, responsibilities, performance requirements and targets for the team.
• Delivery against key performance indicators and service levels, cost, expense, revenue.
• Managing daily operations to ensure daily, weekly and monthly reviews with stakeholders.
• Monitoring performance, problem resolution, and ensuring proactive communication and strong ongoing relationships.
• Managing and driving high performance level, objectives achievement and service quality through well-defined service metrics.
• Managing quality audits of team leader maintenance of employee records, identifying trends and recurring problems and finding solutions.
• Ensuring that employees are provided with necessary tools and guidance to deliver quality service (e.g. up-to-date information, proper working equipment, escalation management, etc.).
• Achieving objectives through active involvement in recruiting, coaching and performance management of employees; communicating job expectations.
• Participating in creating job descriptions through planning, monitoring, appraising, recognizing performance and reviewing job contributions.
• Planning and reviewing employee changes.
• Enforcing policies and procedures locally.
• Working with all relevant external and internal stakeholders within organization/client or scope of work, ensuring that appropriate training plans are done for all team members to drive strong professional and technical knowledge; monitoring completion of training plans on a regular basis; through effective coaching and training, making sure team members are provided with appropriate feedback; ensuring that new trainings are provided prior to the introduction of new products, additional services, etc.

Applicant's

profile

• Bachelor degree of professional qualification.
• Advanced knowledge of English and MS Office.
• More than 8 years of operational work experience in supply chain, logistics forwarding and operations center industry.
• Experience in large teams' management.
• Previous experience in international environment.

Working time (%)

100

Position place

Europe

Location

Belgrade

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Senior (more than 10 years of experience)

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