Retail Store Manager

Retail Store Manager - 3275 role at Capital Pawn.

Capital Pawn is seeking a Store Manager with 2+ years of management and customer service experience. The Store Manager will be accountable for the day-to-day store operations, promote a positive/productive environment, lead, coach, and develop store employees, recruit top talent, maximize financial goals, and manage customer relations and satisfaction. The Store Manager will analyze the store's financial statements to ensure goals are met and adjust strategies as needed.

This position includes asset protection and inventory control, and requires promoting the business to attract new customers. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations). The successful candidate earns a competitive wage plus a bonus based on store performance.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS). A Store Manager will be accountable for the day-to-day operations of the store and promoting a positive/productive environment. A Store Manager will lead, coach, and develop store employees. A Store Manager will recruit and retain top talent. A Store Manager will be responsible for maximizing financial goals and managing Customer Relations/Customer Satisfaction.

Leading by example and promoting our company values, the Store Manager sets the tone for a customer-centric environment. The Store Manager analyzes the store's financial statements to ensure financial goals are met and adjusts as necessary. The Store Manager commits to the company's asset protection program through inventory control, following policies and procedures, and securing customers' loans. The Store Manager will, with the use of internal and external marketing tools, promote our business and target new customer acquisitions.

All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms, and more.

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the First Cash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customers' loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal-setting.
• Ensure that operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete the assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage areas.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Store Managers will work 45+ hours a week; hours are based on the needs of the business and are not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi-task in a fast-paced environment, detail-oriented with strong organizational skills.
• Analytical skills and cash handling experience.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program (up to 50% of wages, up to seven times in a payroll cycle).
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: 1 week after six months of service; 1…