Administrative​/Clerical, Office Administrator​/ Coordinator

LOCATION:
London Heathrow Airport

SHIFT PATTERN: 4 on 4 off shift pattern (40.25 hours per week), 6 month Contract

SALARY:
Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department  We're here to help!

The Staff Support role provides effective administrative,organisational, and operational support to ensure the smooth day-to-day running of the Heathrow aviation operation, specifically supporting the Heathrow Passengers requiring Support (PRS) team. Working within a fast-paced, safety-critical environment, the post-holder supports managers, supervisors and shift-based teams with real-time rostering, attendance monitoring,andoffice administration.

The role requiresa high leveloforganisation,accuracy and professionalism, with particular emphasis onmaintainingreliable records, resolving staffqueriesand supporting compliance with company, airport, and regulatory requirements. Operating on a site-based 4 on 4 off shift pattern (40.25 hours per week), this role is vital in deliveringa consistent and high-quality passenger service across the 365-day operational schedule.

• Provide day-to-day administrative support to operational managers,supervisors and other departments.
• Maintain organised, secure physical and electronic filing systems to ensure information compliance.
• Prepare letters, operational reports, spreadsheets,presentations and other business documentation.
• Monitor office supplies and coordinate timely replenishment and stock checks.
• Maintain noticeboards, employee digital communicationscreensand general office information hubs.

• Manage real-time administrative support for holidays, sickness, shiftcoverageand rostering within the active operational window.
• Support Line Managers with the coordination ofreturn to work meetings andabsencereview meetings, ensuring actions are completed in a timely mannerand a consistent approach to absence management is maintained.
• Produce andmaintaindetailed operational floor plans to ensureoptimumstaffing levels.
• Confirm floor plan variances and proactivelyinitiateadditionalresourcingin accordance with agreed procedures and policies.
• Accurately record and update the operational management teamregardingany staffing variations to the operational plan.
• Ensure team members are booked onto mandatory training courses to ensure they remain compliant with airport requirements.

• Provide a professional, face-to-face contact point for administrative support to operational teams on shift.
• Liaise with airport departments, customers, airlines, suppliers, and contractors asrequiredtofacilitatesmooth operations.
• Escalate any adverse operational situations, resourcing deficits, or emerging issues on a shift to the Terminal Delivery Manager (TDM) or appropriate managers.
• Carry out any other reasonable operational tasks or projects as requested by the Operational Managers or customer representatives.

• Assist employees with general administrative and shift queries, directing complex HR-related matters to the appropriate department.
• Support the coordination and planning of employee terminal orientation, operationalmeetingsand team briefings.

• Work in strict accordance with company safety, security, and quality procedures at all times.
• Ensure all operational work is carried outin accordance withsite-specific procedures, riskassessmentsand training provided.
• Report any health, safety,securityor compliance concernsimmediatelythrough the appropriate company reporting channels.
• Maintain up-to-date awareness of and compliance with relevant airport…