Automotive Service Advisor

Automotive Service Advisor

Location: Heathrow, TW6
Salary: £32,000 £ 33,000 per annum
Overtime: working 1 in 2 Saturday mornings paid at time and a quarter

Working Hours:

• Monday to Friday: 07:00am 16:00pm
• Alternate Saturdays: 7:00am 1:00pm (paid overtime)

Automotive Service Advisor The Role

We are looking for an experienced Automotive Service Advisor to join our busy operation in the Heathrow (TW6) area. This is a customer-facing role that plays a key part in ensuring the smooth running of the workshop and delivering excellent service to our customers.

You will be responsible for the handover from the night shift at 7:00am, managing vehicle bookings, liaising with the workshop, and keeping customers informed throughout the service or repair process.

Automotive Service Advisor
-Key Responsibilities

• Booking in vehicles for service, MOT, and repair
• Coordinating third-party repairs and issuing purchase orders
• Liaising with the workshop supervisor, stores, reception team, accounts, and management
• Keeping customers informed of vehicle progress and obtaining authorisation for additional work
• Creating, typing, and pricing job cards
• Producing and managing service plans, ensuring customers are contacted for due servicing
• Issuing work to mechanical staff
• Handling cash payments for completed workshop work
• Managing warranty and contract processes
• General reception duties and customer support
• Prioritising workload to meet deadlines
• Ensuring all work is delivered on time and to a high-quality standard
• Maintaining Health & Safety standards and safe working practices
• Carrying out reasonable ad-hoc duties as requested by the Director or General Manager

Automotive Service Advisor
-What We re Looking For

• Previous experience as an Automotive Service Advisor (or similar role)
• Strong organisational and communication skills
• Ability to prioritise workload in a fast-paced environment
• Confident customer service skills
• Good understanding of workshop operations and service processes
• A professional, reliable, and proactive approach

This is an excellent opportunity for a motivated and experienced Automotive Service Advisor looking for a stable role with competitive pay and paid overtime in a busy Heathrow-based operation.