Crisis Readiness & Response Coordinator

About the role

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We're seeking a detail‑oriented and motivated individual to join our Resilience, Readiness and Response team s role will focus on supporting the team to deliver multiple exciting milestones that will have a strategic impact on the business. It will play a critical part in ensuring that our operational resilience, readiness, and response programme is well‑documented, clearly communicated, and aligned with the company's objectives.

You'll work closely with stakeholders across the organisation to ensure that key information is effectively conveyed and that the programme supports Sky's overall resilience response strategy.

As an Operational Resilience Practitioner, you will support each discipline of the team (Operational Resilience, Business Continuity, Emergency Response, Crisis Management and Exercising) gaining valuable insight and experience into Sky's ability to respond to disruption and remain resilient.

• Collaborate with the Operational Resilience team to produce, update, and maintain comprehensive documentation for the operational resilience programme, ensuring it is aligned with Sky's strategic objectives.
• Develop high‑quality presentation materials and reports for senior leadership, summarising programme progress, challenges, and recommendations.
• Standardise templates, processes, and formats for resilience documentation to ensure clarity and consistency across departments.
• Work closely with stakeholders to gather necessary information for resilience materials, ensuring that all documentation reflects the latest programme developments and aligns with best practices.
• Assist in the preparation of training materials, guidance documents, and procedural manuals that support the operational resilience programme.
• Support the creation of reports and dashboards that communicate key resilience metrics and performance indicators to senior management.
• Participate on a rotational basis in the team's On‑Call programme, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required.
• Support the Operational Resilience team's use of Artificial Intelligence, creating materials to assist the training and testing of multiple business areas.

• A strong understanding of Operational Resilience and Crisis Management: experience applying resilience in the corporate world including knowledge of resilience frameworks, incident response structures, escalation processes and continuity planning.
• Excellent communication skills – ability to create clear, concise, and compelling documents and presentation materials that resonate with various levels of the business, including senior stakeholders.
• Strong writing and editing skills – draft professional, polished materials that clearly communicate complex ideas in a simplified manner.
• Attention to detail – a keen eye for consistency, accuracy, and format in all documentation and presentations.
• Self‑starter attitude – proactive in managing tasks and timelines, capable of working independently and iteratively to meet high standards of delivery.
• Strong organisational skills – able to manage multiple tasks simultaneously, ensuring that all documentation is up‑to‑date and aligned with the latest programme requirements.
• Collaborative mindset – ability to work with various teams and departments to ensure that documentation reflects the input of all necessary stakeholders and supports a unified approach to operational resilience.
• Solution orientated – comfortable identifying areas for improvement in documentation processes and suggesting enhancements to ensure that materials are effective and fit for purpose.

• A degree in a related field such as Business or a similar discipline.
• Experience producing professional documentation or materials for internal or external stakeholders.
• Ability to…