Passenger Ambassador - Heathrow Airport - 16 Hours per Week

Join our team and help create exceptional passenger experiences at one of the world's busiest airports.

We're looking for enthusiastic, customer-focused individuals to become Passenger Ambassadors  this role, you'll support passengers with their shopping needs, highlight offers and promotions across the terminal, and help create a welcoming, memorable airport experience.

Our Passenger Ambassadors role is both Customer Service Focused as well as being a target driven sales role,

What You'll Do

• Build strong working relationships with all retail stores in the terminal
• Passenger facing and interactive role covering Heathrow events across the year
• Stay up to date with brand information, current promotions, and key sales messages
• Proactively engage passengers after security to maximise sales opportunities
• Assist travellers with shopping queries, directing or escorting them to retailers
• Ensure promotional materials and point-of-sale displays are visible and up to date
• Report sales successes, key interactions, and insights to your line manager
• Attend team meetings and contribute ideas for improving performance
• Complete shift reports accurately and on time via Global Connect
• Monitor your performance against daily and weekly KPIs

Who We're Looking For

We are looking for candidates who will have:

• Excellent verbal a...