Airline Relationship Manager

It takes a special kind of team work to keep the world’s most iconic airport running smoothly.

Over 65,000peopleacross hundreds of companieswork at Heathrow and together they are Team Heathrow. The airport team includes colleagues from airlines, baggage handlers, control authorities, retailers, passenger services, emergency services, transport providers, security, engineering, airfield operations and more.

Our team are responsible for managing relationships with our partners, and coordinating day-to-day operational activities, including the Airport Operating Centre (APOC) operational plan.

Our purpose is to make every journey better and we work closely with our Team Heathrow Partners to achieve it. We do this by building trusted relationships with our partners, working to understand our shared goals and continually driving up standards across safety, operational and resilience performance. This demands close collaboration and communications, clear governance, working to quickly identify and to resolve shared issues that proactivelydeliverimprovement across Heathrow and forourpassengers.

It’s an inspiring, exciting place to work, with unlimited opportunities to make a difference. Be part of this city within a city and you’ll find a team that feels like family, and a place where you belong.

• Job Identification 5863
• Job Category Service
• Posting Date 08/27/2026, 03:04 PM
• Apply Before 09/03/2026, 10:59 PM
• Job Schedule Full time
• Locations Heathrow Airport Limited, Hounslow, Middlesex, TW6 2GW
  , GB
• Contract Type Permanent
• Working Pattern Monday-Friday Business hours

Take your career to cruising altitude as an Airline Relationship Manager, where you'll lead strategic engagement with Heathrow’s airline customers, and the AOC. In this dynamic role, you'll build and manage high-impact relationships, drive behavioural change through a targeted Key Account Management approach, and guide stakeholders through operational changes. You'll be the connector coordinating end-to-end airline requirements, simplifying communications, and ensuring seamless integration of operational change across business units.

you’ll be at the forefront of delivering excellence for passengers and partners alike. If you're ready to influence, innovate, and make a lasting impact in a fast-paced environment, this is the role for you.

• Engage with airlines in performance discussions, using data and dashboards to identify trends and drive improvements.
• Build and manage relationships at all levels, aligning airline needs with Heathrow’s operational priorities.
• Represent senior managers at key customer engagement sessions, acting as an ambassador for Heathrow and reporting back on issues, concerns, and feedback.
• Prepare agendas, briefings, and minutes for airline engagement meetings, ensuring actions are clearly recorded and tracked.
• Collaborate with the Heathrow Operational Readiness Team to deliver business change, including airline moves, new entrants, schedule changes, and automation.
• Work closely with Aviation, Operational Readiness, and Operations Planning teams to ensure joined-up delivery and communication.

Proven account management experience with the ability to build strategic partnerships, influence stakeholders, and deliver value through a collaborative approach.

Strong understanding of the aviation industry and airline operations, with the ability to balance customer requirements with Heathrow's operational and commercial objectives.

Confident in leading meetings, delivering impactful presentations, and driving clear actions and outcomes.

Excellent communication and relationship-building skills, with the ability to engage and influence stakeholders at all levels, both internal and external.

A proactive, solutions-focused mindset with the ability to work independently, manage competing priorities, and deliver high-quality results in a fast-paced environment.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique…