Disrepair Supervisor

Disrepair Supervisor
Permanent
Based in Feltham
40 hour week
- Mon
- Friday
£47,999 - £49,584 + van & fuel card

As a Disrepair Supervisor, you will provide a high-quality, customer-focused and performance-driven service through the supervision of skilled trade operatives delivering responsive repairs, voids, disrepair and maintenance services on behalf of the London Borough of Hounslow.

You will oversee and support trade operatives, contractors and suppliers, ensuring that all works are completed safely, efficiently, on time and to the required quality standards. You will be part of a team of supervisors delivering exceptional performance through engaged and high-performing employees.

The role will have specific responsibility for the management of housing disrepair cases, including inspections, diagnosis of property defects, programming and monitoring remedial works, evidence gathering and ensuring compliance with legal and regulatory requirements. The post holder will work closely with operational, surveying and legal teams to minimise disrepair claims, improve resident outcomes and ensure that landlord obligations are fulfilled.

You will maintain a thorough understanding of all relevant health and safety legislation, housing legislation, company policies and regulatory requirements, ensuring compliance across all areas of responsibility.

• NJC Employer - Annual pay reviews and increases
• 24 days holiday allowance, plus bank holidays
• Free gym membership
• Enhanced Maternity and Paternity leave?and Pension Scheme?
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth - CPD training, structured development, and leadership opportunities

• Effectively supervise a team of skilled trade operatives, offering support, guidance and coaching to ensure work activity is completed on time and to required standards.
• Ensure a consistently high standard of workmanship is delivered by both in-house operatives and external contractors through regular site inspections and quality assurance checks.
• Conduct regular one-to-one meetings with operatives to discuss performance, development, wellbeing and productivity.
• Manage performance, conduct, attendance and capability matters in accordance with company policies and procedures.
• Work collaboratively with operational teams to effectively allocate labour, materials and resources to meet service demands.
• Identify opportunities to improve operational performance, service delivery and customer satisfaction through continuous improvement initiatives.
• Ensure accurate and timely completion of all records, work orders, timesheets and electronic management systems.

• Manage and oversee housing disrepair cases from referral through to completion, ensuring repairs are delivered within agreed timescales and legal requirements.
• Undertake detailed property inspections to identify defects, diagnose root causes and specify appropriate remedial works.
• Manage works relating to housing disrepair, damp, mould, condensation and structural repair issues.
• Ensure all disrepair works are programmed, monitored and completed in accordance with court directions, settlement agreements, pre-action protocols and organisational procedures.
• Work closely with Disrepair Case Managers, Surveyors, Legal Services and Contractors to ensure effective case progression and resolution.
• Monitor the quality and timeliness of disrepair works through regular inspections and post-inspections.
• Ensure appropriate temporary solutions are implemented where permanent repairs cannot be completed immediately.
• Support the completion of technical reports, witness statements and documentation required for legal proceedings, complaints, Ombudsman investigations and insurance claims.
• Identify and elevate any risks associated with disrepair cases, including health and safety, compliance, safeguarding and reputational risks.
• Drive timely resolution of disrepair cases to minimise claim exposure and improve resident satisfaction.

• Maintain comprehensive and accurate records of inspections, photographs, specifications, progress updates, communication records and completion evidence.
• Ensure records are suitable for legal disclosure and support robust defence of housing…