Cargo Customer Service

Right Now Group are currently recruiting for a Cargo Customer Service Specilaist to join a well-established aviation and cargo services provider based in the Heathrow area. Our client is seeking a customer-focused individual to support cargo operations, ensuring bookings, capacity management, and customer service activities are handled efficiently and accurately.

Position: Cargo Customer Service
Location: Heathrow
Hours: Monday - Friday, 09:00 - 17:30
Salary: £24,000 - £28,000 per annum (dependent on experience)

• Manage the complete end-to-end cargo booking process.
• Act as the main point of contact for customer enquiries via telephone and email.
• Liaise with UK freight forwarders, overseas offices, Ground Handling Agents, and internal teams.
• Maintain and update in-house and airline operating systems, ensuring all booking information is accurately recorded.
• Oversee and manage pre-bookings and capacity allocations.
• Monitor capacity control and prioritise shipments to maximise service efficiency.
• Respond to customer requests regarding shipment tracking and post-flight information.
• Coordinate service recovery actions to maintain a high level of customer satisfaction.
• Provide booking lists to Ground Handling Agents and issue pre-alerts to destination stations.
• Support the wider cargo operations team to ensure seamless customer service delivery.

• Previous experience within an Airline, GSSA, Cargo Airline, or Freight Forwarding environment is desirable but not essential.
• Strong customer service skills
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Confident working independently and making decisions regarding capacity management.
• Excellent communication and interpersonal skills
• Strong IT skills with experience using operational systems and Microsoft Office applications.
• Analytical mindset with excellent planning and organisational abilities
• High level of attention to detail and accuracy.

Please note: The successful candidate will be required to complete any necessary background checks as applicable.