Collections Specialist

Collections Specialist |Slough | £27k  Excellent Benefits This is an excellent opportunity to join a highly respected financial services organisation that supports thousands of customers across the UK. With a reputation for investing in its people, providing outstanding training, and offering genuine long-term career progression, this business has built a stable and supportive working environment where employees can develop and succeed.

If you enjoy helping customers, negotiating positive outcomes and working in a fast-paced team environment, this could be the ideal next step in your career.

The Role As a Collections Specialist, you will be responsible for managing customer accounts that have fallen into arrears. Working within a busy and supportive team, you will handle both inbound and outbound calls, negotiate payment arrangements and help customers find suitable solutions while ensuring a high standard of customer service. This is a customer-focused role where communication, empathy and negotiation skills are key to achieving successful outcomes for both customers and the business.

Key Responsibilities Manage inbound and outbound calls relating to overdue accounts Negotiate payment arrangements and repayment plans Support customers experiencing payment difficulties Resolve account queries and maintain accurate records Update internal systems and customer information Ensure all activities are completed in line with regulatory requirements and company procedures Deliver excellent customer service on every interaction About You Minimum 2 years' experience within Collections, Credit Control, Debt Recovery or Customer Service Previous experience within a call centre or contact centre environment Strong communication and negotiation skills Ability to remain calm and professional during challenging conversations Excellent organisational skills and attention to detail Competent user of Microsoft Excel and Word Educated to A-Level standard or equivalent

Experience with in financial services would be advantageous Benefits Salary of £27k Excellent benefits package Generous holiday entitlement Pension scheme Ongoing training and development Career progression opportunities Employee wellbeing initiatives Apply Now If you are looking for a role where you can utilise your customer service and negotiation skills while building a long-term career within a well-established financial services organisation, we would be delighted to hear from you.