Passenger Services Agent - Part-time - Spanish Speaker only

Passenger Service Agent – Part-Time
- Spanish Speaker Only

Location:

London Heathrow Airport

Contract:

Part-time - 18.75hs/week

*** EXCITING OPPORTUNITIES TO WORK WITH A PRESTIGIOUS AIRLINE ***

Cobalt Ground Solutions is a successful ground handling Services Company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents at Heathrow.

As part of our continued development, we are recruiting professional and enthusiastic individuals to join our busy and dynamic Passenger Services department.

About the Role:

• Responsible for the smooth running of the daily operation within Passenger Services, check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customers, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations.
• Ensuring that we are providing best in class customer service delivery for our customer airlines.
• Handle airline or passenger complaints/claims in an efficient, timely ...