Passenger Services Agent - Spanish Speaker

We are actively searching for vibrant and fluent Spanish-speaking Passenger Services Agents to join our energetic team at the bustling London Heathrow Airport!

You will partake in all activities within Passenger Services, check-in, boarding, transfer, off jetty boarding UMS, PRMS, CUSS, arrivals and baggage services. Ensures Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, agreed quality standards and performance targets to ensure overall customer satisfaction in combination with operational cost efficiency.

• Responsible for the smooth running of the daily operation within Passenger Services Passenger Services, check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customer, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations
• Ensuring that we are providing best in class customer service delivery for our customer airlines
• Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline’s policy

Fluent in Spanish (Essential)
Right to Work in the UKLates start - shifts from 4pmEducated to at least 'GCSE' level standard or equivalent

Knowledge of passenger services processes and customer airline operational procedures

Excellent customer service attitude and skills and highly developed communication skills

At least 2 years' experience of working in a customer service environment

Basic IT skills

Cultural awareness