Complaints Investigation & Customer Care Officer
Listed on 2026-11-02
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Lampton Group is seeking a Customer Care Officer to deliver best-in-class complaint handling as part of the Voice of our Customer and Community team. You will identify issues through root-cause analysis and feed findings back to stakeholders, driving improvements across departments.
Role requires investigating formal complaints, communicating outcomes clearly, and supporting Stage 2 Review meetings with customers and partners. Prior experience with CRM and KPIs is essential.
Are you ready to take on the Complaints Investigation & Customer Care Officer role at Lampton 360?
Learn more about the Complaints Investigation & Customer Care Officer role in the description above.
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