Repairs Co-ordinator

5 month FTC

Based in Feltham

40 hour week – Mon
- Friday

£35,704 Pro Rata

Lampton Homes helps create healthy, sustainable, and thriving communities by delivering exemplar affordable homes. We are part of the Lampton Group of companies. By providing high quality and value- for-money services, we generate profits that are reinvested back into the community via the London Borough of Hounslow.

• NJC Employer
  - Annual pay reviews and increases
• 24 days holiday allowance, plus bank holidays - an additional day per year for each completed years’ service, up to five years – Pro Rata
• Free gym membership
• Enhanced Maternity and Paternity leaveand Pension Scheme
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Staff wellbeing perks-online GP access, EAP, health testing, flu Jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth – CPD training, structured development, and leadership opportunities

The repairs coordinator serves as the primary point of contact for residents contacting Lampton Homes for repairs, providing administrative support to the repairs service and handling all repair-related communication (calls/emails/post/face2face).

Responsible for scheduling, documentation, and maintaining records. Additionally, they act as a mediator between tenants and the property management team. This includes receiving repair requests, providing updates on the status of repairs, addressing inquiries, and handling any concerns or complaints.

The repairs coordinators play a crucial role in fostering positive relationships and ensuring customer satisfaction throughout the repair process. They also collaborate with tenants to gather feedback and resolve any concerns related to repair work. The plan is for the coordinator to play a vital part in the acquisitions process.

• To liaise with residents, colleagues, managers, external contractors and suppliers for Lampton Homes to ensure the delivery of repairs is effectively delivered to the required targets.
• Carryout daily processes such as raising repairs, diary planning, daily run sheets, task dispatch, appointments management, repairs complaints handling.
• The ordering and payment of materials for the delivery of the service.
• Monitor and report on productivity of the inhouse repairs and voids teams through relevant systems.
• Respond to residents’ queries, complaints and compliments - remaining courteous, professional and cooperative at all times.
• Helping resolve Block Management issues.
• Use of CRM, Capita, Clixifix, Pyramid, DRS, Open Contractor and Service Connect and other relevant software.
• Take responsibility for the health and safety activities applicable to the post as set out in Lampton Homes statements and ensure that relevant Task Specific Risk Assessments are available for tasks such as Work at Height, Electrical, COSHH and Manual Handling.
• Coordination and liaison with of the Out of Hours (OOH) emergency repairs services.
• Work closely with the Repairs and Voids managers to deliver an excellent service to the residents of Lampton Homes.
• Support Lampton Services with booking in appointments and no access issues.
• Validate data to be used within pyramid/ Service Connect and associated software.
• To assist with the investigation and responses to complaints, councillor enquiries and insurance claims
• Undertake any other duties consistent with the basic objectives of the post.

• Experience in call handling and front-line service environment
• Experience in working with customers on a frontline service dealing effectively with complaints and resident queries.
• Good…