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Lead Service Designer – Hybrid CX & Journey Innovation
Job in
Hounslow, Greater London, TW3, England, UK
Listed on 2026-07-29
Listing for:
Xylem
Full Time
position Listed on 2026-07-29
Job specializations:
-
Design & Architecture
UI/UX Design
Job Description & How to Apply Below
Sky is seeking a Lead Service Designer to own the design of world-class customer journeys and service models across sales and service experiences. You will lead service design across Agile teams, shaping journeys that meet business goals and champion the customer voice.
Based in the UK with hybrid options in Osterley or Leeds, you will define service blueprints, develop operational models, and drive adoption of AI-enhanced design tools to improve quality and efficiency.
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