Senior Product Designer

A career without limits
As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Senior Product Designer
You'll be part of the  & App team within the Commercial directorate, creating innovative, effective and customer-focused digital experiences across British Airways' core digital channels. This team plays a vital role in shaping how millions of customers research, book and manage their journeys, ensuring experiences are intuitive, accessible and commercially effective.
What you'll do:
Drive adherence to design processes and quality standards across multiple product teams
Mentor more junior design colleagues
Ensure consistency across the wider customer experience
Support delivery partners in adhering to processes, timelines and quality standards
Design intuitive and effective product experiences informed by customer insight, data and business objectives
Leverage customer research and testing methodologies to refine and optimise experiences throughout the design process
Lead or participate in workshops to drive alignment, clarity and shared understanding amongst teams and stakeholders
Map customer journeys and flows, developing experiences from early concepts through to market-ready solutions
Communicate design rationale and justify design decisions to teams and stakeholders
Use prototypes, journeys, flows and other artefacts to explore ideas, validate assumptions and communicate design intent
Collaborate with Product Owners, developers and scrum team members throughout the product development lifecycle
Ensure design solutions align with British Airways standards, accessibility requirements and platform design patterns
Socialise work early and often to gather feedback and build alignment
Design and maintain components, interactions, transitions and design patterns within the Design System
What you'll bring to British Airways:
Advanced skills in modern design and prototyping tools, including Figma
Deep understanding of customer needs, behaviours and motivations
Expertise in human-centred design and Design Thinking methodologies
Strong understanding of how research, testing and analytics support the design process
Ability to communicate design concepts through sketches, storyboards and interactive prototypes
Experience working with and evolving Design Systems
Strong interpersonal skills and ability to collaborate across multiple disciplines
Customer-centred and evidence-driven mindset
Strong product thinking and commercial awareness
Collaborative and influential approach
Curious, analytical and comfortable working in ambiguity
Strategic thinker with strong attention to detail
Confident communicator able to engage stakeholders at all levels
Outcome-focused approach balancing long-term vision with delivery needs
Commitment to accessibility, inclusivity and design quality
Proactive approach to identifying opportunities, risks and improvements
Passion for supporting the growth and development of others
Your experience:
5+ years' experience in UX or Product Design delivering digital product experiences
Portfolio demonstrating elegant and intuitive digital product design solutions
Experience building multi-channel, device-agnostic digital products
Experience working in multidisciplinary teams alongside developers, product managers and stakeholders
Fluent in Figma, Zeplin, Miro and other modern design tools
Experience working on consumer-facing, revenue-generating products
Experience mentoring colleagues or…