Continuous Improvement Lead

British Airways has been flying for over 100 years and our success has been driven by our team’s passion and drive for excellence. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Great journeys require first-class aircraft. That’s why our world class engineering function is so important to the British Airways customer experience.

In our team, you get to work in unrivalled facilities on one of the most diverse fleets around. Get ready to push your engineering skills to ensure our customers fly in the safest, most reliable aircraft in the skies. In return for keeping our fleet at the forefront of the sector, you’ll receive great rewards and lots of scope to develop your engineering skills and progress your career.

Are you a dynamic and visionary leader with a passion for aviation? British Airways is looking for an exceptional Aircraft Duty Engineer to inspire and lead our talented team of licensed engineers. In this pivotal role, you will be at the helm of our Heathrow Engineering Operation, ensuring that we continue to provide the highest standards of safety, efficiency, and innovation for one of the world’s most renowned airlines.

British Airways is a global leader in aviation, known for its rich history and commitment to excellence. As the backbone of our operation, the Engineering team ensures our fleet remains at the front of safety and performance. We pride ourselves on our heritage and our dedication to providing extraordinary experiences for our passengers. Join us, and you’ll play a key part in leading our Engineering workforce toward a future of continued excellence.

Reporting to the Process Excellence Delivery Manager, this role is responsible for driving continuous improvement initiatives and enhancing operational performance and efficiency by implementing Lean methodologies and data‑driven approaches. The role will be pivotal in leading and executing delivery within individual business areas aligned to a central, structured approach to CI & Lean deployment. The role holder will focus on achieving both operational and process excellence within BA’S E&M functions focused on MRO process optimisation including;

optimising hangar and shop floor workflows, standardising workshops and supply chain by eliminating waste, improving part availability, reducing turnaround times (TATs) and ensuring strict adherence to regulatory standards. Direct reports c.2.

The role holder will be expected to:

• End-to-end people management, including the application of formal policies covering probation, absence, attendance, conduct, performance and wellbeing.
• Work closely with Operational Excellence Lead/CI specialists to identify areas for improvement through data analysis, process mapping, and collaborator engagement.
• Develop and implement process improvements using Lean Six Sigma methodologies.
• Facilitate rapid improvement activities, leading Root Cause Analysis, Kaizen events and opportunities to standardise approaches.
• Train and coach others in Lean thinking to create a mindset and culture of proactive continuous improvement.
• Collaborate with teams across the organisation to drive cultural change and adoption of continuous improvement practices.
• Measure and report on the results of improvement initiatives to senior leadership through data analysis and relevant governance.
• Demonstrate performance and process excellence behaviours within the business and champion operational excellence across all facilities.
• End-to-end workshop management, from scoping through to documented implementation and benefit tracking.
• Assess CI maturity and identify interventions required to embed…