Passenger Ambassador - Heathrow

Passenger Ambassador - Heathrow - 16 Hours per Week

Job description

From:£14.76 Salary To:£14.76

Location:

Heathrow Category:

Field Based Contract Type:

Permanent Part Time

Passenger Ambassador Passenger Ambassador Join our team and help create exceptional passenger experiences at one of the world's busiest airports. We're looking for enthusiastic, customer-focused individuals to become Passenger Ambassadors  this role, you'll support passengers with their shopping needs, highlight offers and promotions across the terminal, and help create a welcoming, memorable airport experience. Our Passenger Ambassadors role is both Customer Service Focused as well as being a target driven sales role.

• Build strong working relationships with all retail stores in the terminal
• Passenger facing and interactive role covering Heathrow events across the year
• Stay up to date with brand information, current promotions, and key sales messages
• Proactively engage passengers after security to maximise sales opportunities
• Assist travellers with shopping queries, directing or escorting them to retailers
• Ensure promotional materials and point-of-sale displays are visible and up to date
• Report sales successes, key interactions, and insights to your line manager
• Attend team meetings and contribute ideas for improving performance
• Complete shift reports accurately and on time via Global Connect
• Monitor your performance against daily and weekly KPIs

• Excellent verbal and written communication skills (English)
• Confident interacting with passengers and influencing buying decisions
• Strong organisational skills and attention to detail
• IT-literate (PowerPoint, Word, Excel)
• Commercial awareness and a proactive mindset
• Ability to problem-solve and make decisions in real time
• Professional, positive, and customer-centric
• Must be fully flexible with the ability to work on a shift basis from 05:00am-22:00pm (Monday to Sunday)
• Ability to comply with Heathrow Airport airside pass rules and security protocols

You'll be part of a supportive, energetic team that takes pride in delivering outstanding passenger experiences. You'll also have opportunities to develop your skills, contribute ideas, and play a key role in driving commercial success at Heathrow Airport.

• £2.50 daily contribution towards lunch at the staff canteen
• 10% staff discount at airport restaurants
• 10% staff discount at selected retail stores
• Comprehensive Healthcare?
  - Access to Medicare plus life insurance and Employee Assistance Program.?
• Generous Pension Plan?
  - Growing contributions as your service increases helping you?plan for the future.?
• Paid Time Off?- 20 days holiday, plus bank holidays to recharge.?
• Plus an additional day off onyour birthday
• Paid Volunteering Day?
  - Make a difference in your community.?
• Career Development?- access to Acosta University and internal promotion programs.?
• Company Tools?-?
  
  Including?state of the art?technology to ensure you are set up for success.
• Inclusive Culture?- supportive, diverse, and values-driven environment.?
• Employee Engagement?- social events,recognition programs, and wellness initiatives.?

At Acosta Europe, we believe diversity and inclusion are the foundation of innovation and success. We welcome people from all backgrounds and experiences, creating a culture where everyone feels valued and empowered to thrive.

If you're looking for a role where you can make a visible impact, and build a future-this is your moment