Admin​/reception GP Practice; Prior GP practice exp

Admin/reception GP Practice (20 H/week) Prior GP practice exp. MUST

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, email or via the telephone/video call.

Signposting

Appointment booking

Answer queries from patients and other staff

Scanning incoming hospital letters

Admin duties inclusive but not limited to knowhow of eRS referrals, deductions, New patient registrations etc

GP practice with a history of more than 2 decades

Inclusive and friendly work environment that gives space to develop and grow.

Job Responsibilities:

Management of Long term Conditions : call/recall and administration. Maintain High Risk Registers (Vulnerable patients, Learning disabilities, Safeguarding etc).

Book, Cancel, amend patients appointments using clinical staff on System 1

Maintain good rapport/relationships between internal and external NHS bodies/parties of the practice at all times

Arrange appointments for patient reviews as part of QoF, out of hospital target (OOH), dashboards and other practice priorities paying attention to CQC best practice guidelines.

Keep your working environment clean, tidy and free from clutter at all times; paying due attention to infection control and health and safety guidelines/procedures.

Ensure that you provide an efficient, professional and detailed handover to the member of staff taking over from you before you leave your duty.

Ensure that the admin duties/tasks allocated to you for that day are completed within the appropriate timelines. If this is not possible, inform your line manager immediately. Admin duties include patient recalls (tasks), Ask my GP requests, GP links (all aspects), reception in-tray, patient records delivery/collection and prescriptions.

Log and deal with insurance form/letter requests accurately and within the correct timeframe appropriate procedure.

Book interpreters for patients as required (double appointment).

Book emergency and non-urgent transport for patients at the request of clinicians.

Actively participate in Practice Training to ensure you provide a high level of service for the practice. This will mean you may need to attend training sessions outside of your normal working hours as well as within your working hours. You will be expected to do this to ensure that the safety of patients and the Practices adherence to the NHS Contract is achieved.

Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information

Scan and action the clinical correspondence as per the GP instructions into the patients medical records.

To have an overview of the demands and complete workflow of the practice

Open and deal with the internal and external post on the regular basis

Man the practices email box

Reply to urgent emails within 48 hours and urgent ones within 24 hours

Ensure shared areas as well as your own working area is kept tidy; kitchen, waiting rooms

Ensure that all new patients are registered onto the computer system promptly and accurately, this should be within 48 hours that they attended the practice to register.

To partake in practices targets by asking patients to complete patient surveys

Proactively inform patients of benefits for signing up in the online services where patients can book appointments, order repeat prescriptions and view their medical records

Attend reception and staff meetings

Be flexible to cover shifts in the event of staff holidays and sickness at short notice.

Notify your line manager or a Partner of any untoward incidents or near misses. These need to be dealt with using the significant event process.

Effectively signpost patients to other services appropriate to their needs

Undertake any other additional duties appropriate to the post as requested by the Partner or the Practice…