Diagnostic Imaging Booking Agent - Bank

Job Description:

Diagnostic Imaging Booking Agent
- Bank Cromwell Hospital, London SW5 0TU
Hours available:
Full Time, 37.5 hours weekly Monday
- Friday (alternate Saturdays) Rate - £16 per hour

We make health happen Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

As a Diagnostic Imaging Booking Agent, you’ll deliver a patient‑focused, responsive and accessible radiology booking service across multiple imaging modalities. You’ll be a key member of the Diagnostic Imaging team, coordinating referrals and appointments via telephone and email, while operating within a clinically governed environment where accuracy and patient safety are essential. You’ll work closely with radiologists, radiographers, nursing teams and internal stakeholders to ensure consistently high standards of service for patients, consultants and clinicians.

You’ll help us make health happen by Managing diagnostic imaging bookings across multiple modalities including CT, MRI, Ultrasound, Fluoroscopy, DEXA and Mammography Interpreting referrals and clinical indications to ensure the correct scan is booked Communicating radiology‑specific preparation instructions and safety protocols, including contraindications and screening requirements Ensuring compliance with IR(ME)
R regulations, pregnancy status checks, and safeguarding requirements Liaising daily with radiologists, radiographers, nurses and referring clinicians Managing complex patient queries, including those relating to implants, medical devices, claustrophobia and radiation concerns Supporting anxious patients and escalating to clinical teams where appropriate to ensure a seamless patient journey Meeting booking KPIs and supporting connected care pathways Accurately maintaining booking, referral and reporting systems to support efficient service delivery

• Experience working in a private healthcare environment (hospital or booking centre)
• Excellent written and spoken English
• Strong communication and interpersonal skills with an excellent telephone manner
• Highly organised, able to prioritise workloads and work under pressure
• Confident using multiple IT systems
• Ability to work independently and collaboratively as part of a team
• Experience with in a radiology or diagnostic imaging department
• Radiology booking or contact centre experience
• Knowledge of modality‑based booking rules or MRI safety
• AMSPAR Medical Terminology qualification or similar

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell up to 5 days.
• Our inclusive bank holiday policy allows you to swap up to a maximum of four bank/public holidays for other days of significance within the same annual leave period.
• Access to our bespoke medical insurance benefits package which provides healthcare cover to eligible employees and their families.
• An enhanced pension plan and life insurance
• We offer enhanced family leave and pay provisions to support birth parents, co‑parents, adoptive parents and carers through life’s most important moments
• Annual Health Services Bonus Scheme
• Support with travel…