Digital & Systems Lead

Overview

The Digital & Systems Lead sits within the Group Risk Office as part of the Group Health & Safety team, reporting to the Health & Safety Manager – Enablement & Assurance. The role supports the continued development of a modern, efficient and insight‑led H&S function by improving how systems, workflows and data operate day‑to‑day within a fast‑paced operational environment with changing priorities and high service demand.

It will strengthen workflow discipline, improve management information and reporting, and develop a more efficient, self‑service and risk‑focused H&S service.

• Lead the design, implementation and continuous improvement of systems, workflows and triage processes across the Health & Safety function, ensuring they are effective, efficient and user‑friendly.
• Build and manage a structured H&S workflow and triage approach, ensuring requests are captured, prioritised, routed appropriately and tracked through to completion.
• Develop and enhance self‑service methods that enable colleagues to access H&S information, guidance and support more easily and consistently at the point of need.
• Improve the quality, structure and visibility of H&S data, reporting and management information, supporting better operational insight and decision‑making.
• Identify and implement opportunities to simplify processes, reduce duplication and manual effort, and improve the overall efficiency and responsiveness of the service.
• Support the integration of systems, processes and data to create a more joined‑up and consistent approach across H&S activity.

• Proven experience in previous roles focused on digital systems, reporting, data, operational insight or service improvement, with clear evidence of improving management information, visibility or decision‑making in practice.
• Experience of delivering practical improvements to systems, workflows, service processes or reporting arrangements.
• Strong experience of digital tools, shared platforms and reporting processes, including confident use of Microsoft 365, Excel and related platforms for data analysis, visualisation and reporting.
• Strong organisational, communication and stakeholder management skills, with the ability to work collaboratively and deliver with accountability.
• Ability to work independently, use sound judgement and implement improvements effectively.
• Proven ability to maintain data quality and produce accurate, reliable reporting and management information.

• Experience of working with Google Cloud Platform and/or business intelligence tools such as Tableau or Power BI.
• Experience of working with SharePoint, Power Apps, Power Automate or the wider Microsoft Power Platform to support digital workflows, self‑service tools or process improvement.

We’re an equal‑opportunity employer and value diversity at our company. We’re a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Applicants must have the appropriate right to work in the UK. This position does not offer sponsorship.