SAP Technical Service Senior Manager; TSM; ECS EMEA North

• Full-time

What you'll bring

You are a proven SAP technical specialist with a background in cloud landscape ownership and enterprise technical advisory. You bring strong communication skills, a collaborative approach, and the creative thinking and learning agility to adapt as the role evolves.

• Hands-on SAP Basis expertise in implementation and steady-state operations, including SAP HANA, Unix/Linux, operating systems, databases, and networking.
• Experience advising on cloud architecture and technology roadmaps, with the ability to define governance standards aligned to long-term business objectives.
• Proven ability to manage risk proactively, navigate critical escalations, and build trusted stakeholder relationships across diverse, global teams.
• Experience leading major lifecycle activities including upgrades, migrations, disaster recovery testing, and SAP S/4
  
  HANA and Clean Core adoption programmes.
• A practical and accountable approach to AI — you integrate AI agents into daily workflows, adopt human–AI collaboration practices, evaluate AI output quality, and engineer effective contextual inputs to drive reliable results.
• SAP or hyperscaler platform certifications are an advantage.
• Fluency in English is required for this role.

What you'll build

You will be the primary technical owner and strategic advisor for RISE with SAP customer cloud landscapes, responsible for stability, governance, and measurable outcomes across the full contract lifecycle.

• Own end-to-end technical health across customer cloud landscapes, ensuring stability, performance, scalability, and compliance.
• Define architecture roadmaps, governance standards, and best practices aligned to customers' long-term business objectives.
• Identify and manage risks proactively, lead escalations, and coordinate timely resolution across customers and internal teams.
• Lead lifecycle activities including upgrades, migrations, disaster recovery testing, and SAP S/4
  
  HANA and Clean Core transformation.
• Drive automation and continuous improvement initiatives that deliver measurable outcomes from customer cloud investments.

Where you belong

Enterprise Cloud Services (ECS) is the delivery organization within SAP Global Cloud Operations, responsible for running the RISE with SAP private cloud offering for thousands of enterprise customers worldwide. The team is internationally diverse, operates across all major regions, and is built on a culture of deep technical ownership and proactive governance.

Travel: 0-20%

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