Assistant Chief Engineer - HWSOF-Maintenance

About us

Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

Assistant Chief Engineers in our luxurious hotel take a proactive, hands-on approach, assisting in overseeing all aspects of maintenance operations to ensure excellent standards are maintained, to create a welcoming and safe environment that consistently exceeds guests’ expectations.

• Lead and manage the maintenance team, including assigning tasks, providing guidance, and conducting performance evaluations.
• Coordinate the delivery of planned and reactive maintenance services.
• Manage the maintenance budget, including tracking expenses, forecasting future needs, and optimising resource allocation.
• Oversee hotel renovations and other projects, negotiate contracts, and ensure timely completion within budget.
• Ensure compliance with safety regulations and best practices in maintenance operations.
• Collaborate with other departments to support the overall operation of the hotel and address maintenance-related issues.
• Maintain and order parts and supplies in a timely and efficient manner while minimising waste and supporting “green” initiatives.
• Address guest concerns promptly, attentively and efficiently.
• Coach, train, and support the team to provide consistently high standards while continually seeking improvement.

• Strong leadership skills with proven experience in managing a team.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail and strong problem-solving abilities.
• Flexibility to adapt to changing priorities and operational needs.
• Full understanding of financial aspects, budgeting and profit and loss.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• A smart and professional appearance.
• Proven track record in a similar position within a 5-star hotel.
• Recognised electrical or engineering qualification and specialised expertise in plumbing, electrical, mechanical, and carpentry fields.
• Pool plant operator qualification preferred.
• Excellent understanding of Health and Safety regulations and best practices.
• Previous experience using maintenance management software and Microsoft Office applications.
• Excellent standard of English, both written and spoken.

• Competitive salary
• Holiday – 28 days holiday, enhanced after 5 years of service.
• But there’s more...
• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.
• Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.