Operations Manager – Heathrow Airport – Valet, Meet & Greet

The Role

Operations Manager – Heathrow Airport – Valet, Meet & Greet – Full-time, permanent – 40 hours per week – £43.5K+ Per Annum (DOE)

Do you have experience in Operations Management? Are you looking for a varied and interesting role? Are you a natural leader with good communication skills?
A valid UK Driving Licence is required for this role

If you answered yes, then keep reading!

An exciting opportunity has arisen for an Operations Manager to support the Valet Meet & Greet functions based at Heathrow Airport. If you have demonstrable experience in operations management role with P&L management this could be the position for you. This is an excellent chance to join a dynamic and growing company and support & grow APCOAs operations across our Heathrow Airport sector.

• To agree, daily, with the Service Delivery Managers a plan of action to ensure resources are deployed to the areas of most need during the working day.
• Manage and control SDM and Team Leader rotas and OT.
• Oversee all elements of individual team’s development and performance inclusive of coaching, appraising and disciplinary support up to and including dismissals.
• Ensure that all incidents are recorded accurately.
• Responsible for ensuring compliance with H&S regulations at all times and completing audits when required.
• Ensure the financial performance of the contract achieves and exceeds our stakeholders’ expectations.
• Creating monthly reports and ad-hoc reports.
• To be the contact for all clients and suppliers in the absence of the Contract Manager and take on any responsibilities of the Contract Manager, when required.
• Identify and assist in the development of new business within the contract.

• Demonstrable experience in Operations Management.
• Experience of P&L accounting, producing & managing budgets.
• Excellent leadership skills.
• Confident & competent to develop beneficial relationships with the clients, senior managers and key stakeholders.
• Able to prioritise workloads in a fast-changing work environment.
• Competence to work under pressure, with a positive and resilient nature.
• IT literate with experience of using MS Office packages (Word, Excel, Outlook, PowerPoint).
• Have a hands‑on can‑do approach.
• Full UK driving licence essential.

Does this sound like you? Click "apply" today and one of our team will be in touch shortly.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.