Duty Manager

LOCATION:

HEATHROW AIRPORT SHIFT PATTERN: 4 on 2 off, 40 per week SALARY: COMPETITIVE

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The Duty Manager roleis responsible for ensuring the day-to-day operation is managed as effectively and efficiently through strong leadership of the teams with focus on safety, security, on time performance and operational efficiency.

• Deliver all daily team briefings, at the start of each shift, ensuring staff are fully aware of customer requirements and have all necessary equipment to perform their tasks

• Ensure delivery of cleaning standards in line with service level agreements set out in the contract

• Conduct final cleaning sweeps on all aircrafts,establishing and rectifying any shortfall in standards

• Identify if and where processes are not meeting requirements and propose solutions working with the senior management team

• Ensure adequate resources are in place for all shifts e.g. Overtime, holiday management,recruitment and .

• Establish andmaintaingood relationships and lines of communication with client airline/stakeholders

• Effectively comply withand manage H&S following ABM Aviation UK Ltd guidelines and HAL requirements e.g. Risk Assessments,SOP's

• Ensure GSE/crew vehicles are to standard following internal ABM guidelines

• Escalate any absence to HR support and/or contract administrator should triggers be met

• Ensureall team member sunder your control sign on and off, appropriately, and correctly in accordance with Company Policy and Procedures.

• Maintain staff discipline and conformance with Company and regulatory requirements, utilising the Company disciplinary process where necessary

• Coach cleaners &team leadersto enable them to meet and exceed standards

• Assistthe training team to ensure the training programme is up to date

• Support ABM Operations Managers and Account Managers in delivering excellence to airline partners

• At all times comply withHSE, DFT and HAL protocol along with the Airport operating procedures.

• Ensure robust audits (scheduled /random) are conducted on a bi-weekly basis,demonstrating efficiency.

• Timely submission of delay reports (must include a detailed investigation, and considered escalation for any SLA)

• Support the ABM Senior management team to ensure all airline service level agreements are met and maintained, the standards of service carried out meets the Company quality standards and the requirement of the Airline. Take appropriate action where standards and services are not being met.

• Proactively consult with Airline customers in the event ofany service failure or significant event.

• Maintain effective customer contact, report on servicedeliveryand resolve any problems in a timely manner. Ensure that working relationships within the airport are such that they maximise cooperation leading to the efficiency and effectiveness of all staff.

• Ensure that all equipment, including keys, PDA’s and vehicle are signed out, relevant paperwork completed, and are fully accounted for at the end of each shift.

• Support the stores team to ensure consistent availability of all materials and consumablesrequiredto deliver the cleaning operation

• Ensure that the “image” specified by the Company ismaintainedin the standard of work, uniform, vehicles, buildings and all dealing with customers, other airlines, other servicecompaniesand the general public.

• Maintain good relationships and lines of communication with the client airline and other outside agencies such as grounds handlers, caterers etc.

• Promote a culture of service excellence andmaintaina professional image, both personally and corporately –champion legendary service.

• Carry…