Branch Manager - Hertfordshire

Contract Details:
We will offer full time contracts and maybe part time in some cases

Avant is busy transforming care to make every customer experience a brilliant one. And it starts with our managers, we do all that we can to ensure our managers are in roles where they have the support and freedom they need to truly lead.

Avant healthcare is looking for an individual who has great Leadership, people and caring experience to take on the role of branch Manager of the Hounslow branch.

• This role involves Managing, Leading and Overseeing an individual branch as well as working as part of a wider Avant health Management team.
• Passionate about caring
  - Working with your teams to ensure that customers receive a high standard of care and support whilst maintaining their independence and dignity.
• Ensuring that all your employees and managers are managed effectively and that they are content in their role.
• Growing your branch by managing each booking with each customer ensuring each visit has a suitably trained Care and Support Worker at the correct time and for the correct length of time. It is key that continuity of care is followed for every customer.
• Using your Leadership skills to oversee the Service Manager and the Field Based Manager.
• Overseeing and maintaining the day to day running of the branch in line with company policy and procedure and in line with the agreed budget.
• You’ll coach and support your team of care and support workers to delight our customers
• You’ll seek out new ways and opportunities to do a great job and get the best from your team
• Efficient, quick, and ready to use your initiative, you’ll help grow your area and the business
• You’ll keep everyone focused on doing the right thing for every single customer, every time
• An Inspiring communicator, responsive listener and great collaborator

Your role is divided into a number of Key Lines of responsibilities, so in order to fulfil this role we would require that you are able to demonstrate or discuss how you are able to fulfil the following responsibilities;

• Ensure all staff contribute to the best of their ability to the efficient running of the agency.
• Manage the call times for all Care and Support Workers and customers.
• Ensuring all call times are entered at the correct time
• Ensuring adequate travel time is implemented.
• Ensuring no calls are “crammed” unless there is an emergency
• Ensure all customers are communicated with properly and are informed of all changes to their package
• Ensure call monitoring is used effectively. Ensure that every Care and Support Worker logs in and out at least 95% of the time
• Assess social and health care needs of new customers, and maintain on-going assessment and review of all other customers
• Ensure that there is always a sufficient number of staff employed to service the number of customers
• Undertake direct domiciliary care if required. Assist customers in all aspects of their care needs, and provide supervision and attention where necessary
• Undertake initial risk assessments within customers’ homes in line with the company’s Health and Safety policies and procedures

• Manage the call times for all Care and Support Workers and customers using the computerised rostering system
• Expected to be available out of contractual hours on a mobile for issues that occur in the branch
• May be required for advice, guidance and support in reference to their clients and Care and Support Workers
• All must be signed off as Care and Support Workers and will be expected to care and support their customers if required
• Manage the computer rostering system and ensure it is continually up to date
• When booking a Care and Support Workers for a call, ensure they are properly trained to carry out the role…