Sales Associate

Overview

At Fortnum & Mason, exceptional service is at the heart of everything we do. We are growing our presence at Heathrow and are seeking Sales Associates who will bring our heritage of excellence to a fast‑paced, international environment.

• Deliver world‑class, service‑led customer experience tailored to each individual
• Share the Fortnum & Mason story with confidence and pride, bringing our products to life
• Demon state strong product knowledge across our ranges, from food to gifting
• Support the achievement of sales targets while maintaining a service‑first approach
• Ensure the shop floor is beautifully presented, reflecting our heritage and standards
• Work seamlessly as part of a team to create a warm, welcoming environment

Passionate about delivering outstanding service, with a natural ability to connect with people

Proud to represent a brand with heritage, quality, and craftsmanship at its core

Warm, engaging, and attentive, with a strong eye for detail

Collaborative team player who thrives in a dynamic and fast‑moving setting

Flexible and able to work a variety of shifts, including early mornings, evenings, weekends, and public holidays

Competitive hourly rate + paid overtime; up to 40% store and restaurant discounts; 28 days holiday + a birthday day off and 5 extra wellbeing days; matched pension scheme; career development opportunities; annual staff party and gifts after 5 years.