Sales Associate - Retail

At Fortnum & Mason, exceptional service is at the heart of everything we do. As we continue to grow our presence at Heathrow, we are seeking Sales Associates who will bring our heritage of excellence to a fast-paced, international environment.

This is a unique opportunity to represent a truly iconic British brand, delivering thoughtful, personalised service to customers from across the world. You will be an ambassador of Fortnum & Mason, ensuring every interaction reflects our reputation for quality, charm, and impeccable attention to detail.

• Delivering a world-class, service-led customer experience, tailored to each individual
• Sharing the Fortnum & Mason story with confidence and pride, bringing our products to life
• Demonstrating strong product knowledge across our ranges, from food to gifting
• Supporting the achievement of sales targets while maintaining a service-first approach
• Ensuring the shop floor is beautifully presented, reflecting our heritage and standards
• Working seamlessly as part of a team to create a warm, welcoming environment

Fortnum & Mason expect the successful candidate to have the following skills and experience:

Passionate about delivering outstanding service, with a natural ability to connect with people

Proud to represent a brand with heritage, quality, and craftsmanship at its core

Warm, engaging, and attentive, with a strong eye for detailA collaborative team player who thrives in a dynamic and fast-moving setting

Flexible and able to work a variety of shifts, including early mornings, evenings, weekends, and public holidays

You will have experience within a premium or luxury hospitality environment and understand the importance of providing impeccable service, attention to detail, and a highly personalised guest experience

Please note:

Appointment is subject to satisfactory references and pre‑employment checks (5 years).Due to the security requirements of working at Heathrow Airport, additional screening may be required.

• Competitive hourly rate + paid overtime
  
  Up to 40% store and restaurant discounts
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
  
  Annual staff party and incredible gifts after 5 years
• Subject to terms and conditions