NML Account Manager

The Role & Key Responsibilities

Role: NML Account Manager

Location
:
Southwest England

Package includes Salary £35,000 plus matched pension contributions, plus car / car allowance and access to flexible benefits that support your development, wellbeing and everyday life.

Contract / Shift Pattern: Permanent, 37.5 hours per week – Mon-Fri

We're looking for an NML Account Manager to manage and develop relationships with dairy processor clients across the Southwest.

This is a commercially focused, client-facing role where you'll act as the main point of contact for a portfolio of dairy processing customers, ensuring service commitments are delivered while identifying opportunities to add value through additional testing and data services.

You'll work with a wide range of clients, from major national dairy processors to smaller regional businesses, building trusted relationships and using data-driven insights to support business growth. Whilst you'll need to understand the value of our services, you won't be expected to be technical – you'll be supported by specialist colleagues when deeper technical knowledge is required.

• Managing and developing relationships with a portfolio of dairy processor clients across the Southwest.
• Conducting regular service reviews to ensure service level agreements are being fulfilled.
• Reviewing client data and KPI reports to identify opportunities and provide meaningful recommendations.
• Identifying and progressing opportunities to grow revenue through additional testing and data services.
• Supporting annual fee reviews and clearly communicating the value of our services.
• Contributing to revenue planning by reviewing client trends and growth opportunities.
• Monitoring customer satisfaction and acting on client feedback.
• Reviewing invoices, resolving invoice queries and assessing credit requests where appropriate.
• Coordinating client communications, including an eight-weekly newsletter.
• Supporting client inductions, laboratory visits and customer training activities.
• Delivering presentations to processor teams and milk producer groups when required.
• Sharing customer and market insights to help shape future services and business improvements.

• Skilled in account management and commercial operations, with a history of deepening customer relationships and boosting sales.
• Experience with in the dairy industry, dairy processing, agri-food or a related sector.
• Experience working with data and using analysis to support recommendations and commercial conversations.
• The ability to understand technical information and explain its commercial benefits clearly.
• Effective communication and presentation skills, with the confidence to guide professional meetings with clients.
• Good commercial judgement and the ability to negotiate effectively.
• A motivated and action-oriented approach, along with the ability to oversee a client base spread across multiple regions.
• Willingness and ability to travel regularly across the Southwest.

National Milk Laboratories is a key provider of testing services to GB dairy processors. The business provides services to all the major dairies and the role of Account Manager is critical in ensuring that service provision is delivered in line with agreed SLA's (Service Level Agreements). The role includes regular dialogue with all processor accounts in Southern England and South Wales - which involves routine face to face and virtual service reviews.

The role involves regular engagement with internal office, lab and IT teams to coordinate effective service provision.

The role is part of a dedicated team which focuses on achieving revenue growth across all processor accounts through the delivery of added value services provided both by NMR and by the wider AB Dairy business. The role is supported by access to extensive training and networking opportunities within AB Agri.

What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together, we’re shaping a world where responsible nutrition is accessible to all.

With a big…