Airline Account Manager

Airline Account Manager – Air Freight

Location: Heathrow Airport – Hounslow

Hours: Monday to Friday – 09:00 to 17:00 (Office Based)

Salary: £50,000 - £59,000 Per Annum

We are representing a global leader in air cargo operations that has experienced significant growth at its Heathrow-based operation. As a result of this expansion, they are seeking an experienced Airline Account Manager with a strong air freight background to act as their company liaison, manage their key airline relationships, ensure operational excellence, and drive continuous improvement across air cargo operations.

This Airline Account Manager role requires a solid understanding of the delivery air freight/air cargo movements, along with proven experience managing key airline cargo accounts in a senior or strategic capacity.

• Lead customer airline cargo onboarding and service implementation.
• Monitor and deliver air freight/air cargo KPIs and Service Level Agreements.
• Utilising software to produce MI reports to monitor KPI and contractual performance.
• Support operational planning, staffing, and special projects.
• Promote safety, security, and a positive H&S culture.

• It is ESSENTIAL that you are an experienced Airline Account Manager, Cargo Customer Service Manager, Service Delivery Manager, Commercial Cargo Manager, Cargo Contract Manager or a similar role where service delivery/account management within air freight/air cargo has been the key focus.
• Air freight/cargo industry experience.
• Experience of managing direct relationships with airlines relating to air freight/air cargo.
• Direct hands‑on experience of managing airline freight/cargo contract KPI’s and SLA’s.
• Fully converse with KPI/SLA reporting software utilised within the freight industry.
• Excellent communication, planning, and organisational skills.

• £50,000 - £59,000 per annum dependant on experience.
• Free onsite parking.
• Monday – Friday 0900 hrs – 1700 hrs (office based).

Be part of a global, proactive, and passionate team and make a real impact on customer relationships and operations.

Apply now and help us keep air cargo moving seamlessly around the world! Please click on the link below or speak to Yasmin Saeed for an informal chat.

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