Transport Clerk

Job Title: Transport Clerk
Location: Palletforce Logistics West London, Heston
Salary: Up to £28000 depending on experience
Closing Date: 03/12/2026

• Assist with the daily planning and coordination of pallet deliveries and collections.
• Liaise with drivers throughout the day to monitor progress, provide instructions and resolve operational issues.
• Support the transport team in ensuring deliveries and collections are completed within agreed time frames.
• Monitor outstanding consignments, failed deliveries, delays and collection requirements.
• Update transport management systems with accurate consignment information, delivery statuses and proof of delivery details.
• Communicate any service failures, delays or operational issues to the relevant team members.
• Assist with the coordination of pallet network trunking, local deliveries and collection activities where required.
• Act as a key point of contact for drivers, providing clear instructions and responding to queries.
• Assist drivers with delivery and collection queries, including access issues, incorrect addresses, missing paperwork and customer availability.
• Ensure drivers follow the correct procedures for paperwork, proof of delivery, scanning and reporting discrepancies.
• Maintain positive working relationships with drivers while ensuring company procedures and service standards are followed.
• Handle incoming telephone calls and emails from customers regarding deliveries, collections and consignment enquiries.
• Provide customers with accurate updates on delivery progress, estimated arrival times and collection arrangements.
• Investigate and respond to delivery queries, service issues and complaints in a professional and timely manner.
• Liaise with drivers, the warehouse team and other departments to obtain information and resolve customer issues.
• Keep customers informed of delays, failed deliveries, damages or other service-related problems.
• Ensure customer enquiries are recorded accurately and followed through to resolution.
• Maintain a professional and helpful approach when dealing with customers, even during busy periods.
• Process and maintain transport paperwork, delivery notes, collection sheets and proof of delivery records.
• Ensure consignment details are entered accurately into the transport management system and relevant pallet network systems.
• Record delivery discrepancies, damages, shortages and failed delivery attempts.
• Assist with general transport administration, reporting and document management.
• Ensure relevant paperwork and records are completed in line with company procedures and pallet network requirements.
• Support the transport team with daily reporting and other administrative duties as required.

• Good communication skills, both verbal and written.
• Strong customer service skills and a professional telephone manner.
• Good organisational skills and the ability to prioritise tasks in a fast-paced environment.
• Ability to communicate effectively with drivers, customers and colleagues.
• Good attention to detail and accurate data entry skills.
• Ability to remain calm and work efficiently under pressure.
• A proactive approach to problem-solving and resolving operational issues.
• Good working knowledge of Microsoft Office and general computer systems.
• Be reliable, punctual and well organised.
• Be customer-focused with a positive and professional attitude.
• Be confident when communicating with drivers and customers.
• Able to work independently and as part of a busy transport team.
• Flexible and adaptable to changing priorities throughout the working day.
• Be practical, solutions-focused and willing to take ownership of tasks through to completion.
• Previous experience in transport, logistics, haulage or pallet distribution.
• Knowledge of pallet…