DME Cust Service Rep Supervisor Houston

Home Support Texas County: 1336 S Sam Houston Blvd, Houston, Missouri, United States of America, 65483

1299 DME Houston

40

M-F 8a-4:30p plus after hours/on call coverage

Day Shift (United States of America)

Cox Health Is a Leading Healthcare System Serving 25 Counties Across Southwest Missouri And Northern Arkansas. The Organization Includes Six Hospitals, 5 ERs, And Over 80 Clinics. Cox Health Has Earned The Following Honors For Workplace Excellence

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please :
  Benefits | Cox Health

The Customer Service Rep Supervisor is an employee with responsibility/accountability for assisting and supporting the Assistant General Manager in leading and managing the department or program, promoting the mission, goals, budget and performance standards for the area to produce a desired outcome. This position will oversee day-to-day operations of department. They act as a resource for the Customer Service Rep, MEDE’s, Respiratory Therapist and referral sources.

They have a basic working knowledge of all office (unit) functions, routing deliveries, managing warehouse, tracking process improvement progress, policy/procedures and processing of clean and dirty equipment. Responsible for coordinating all new patient referrals and have good knowledge of Medicare, Medicaid, and Third party Insurance reimbursement guidelines.

• Required:
  
  High School Diploma or Equivalent
• Preferred:
  Graduate of an accredited respiratory program

• Required:
  
  1 year managerial/supervisory experience
• Preferred: 1 year experience in the home medical equipment field

• Demonstrates effective communication methods and skills; uses current communication systems effectively.
• Markets and represents Home Support in a positive and professional manner at all times.
• Brings issues/concerns forward in a constructive manner. Ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and management team.
• Familiar and compliant with regulatory agencies and Cox Health Home Support policy and procedure as it relates to their job.
• Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers.
• Teamwork - Works effectively, appropriately and communicates with other healthcare members, the patient and families.
• Utilizes standards, guidelines and protocols for optimal results when processing equipment to ensure the highest level of patient care.
• Maintains working knowledge of purchasing process, inventory management system, inventory control measures, process improvement tasks (Ride Along, QA, Concentrator checks) and understands transfill process.
• Familiar and compliant with regulatory agencies and Cox Health Home Support policy and procedure as it relates to their job. Assists General Manager as needed to complete regulatory compliance surveys.
• Completes all of the departmental, hospital and system competencies required for job category within the designated timeframe with all staff and themselves successfully.
• Practices effective problem identification and resolution skills as a method of sound decision making.
• Works with Assistant General Manager in evaluating performance of personnel, demonstrates leadership, budget awareness, policy, procedure and organizational structure knowledge.

• Required:
  
  Active class E driver's license