SR. Accounts Receivable & Cash Applications Specialist

Under the general direction of the AR Manager, the SR Accounts Receivable Specialist is responsible for managing daily cash applications, commercial collections, customer account reconciliations, and the month-end AR support. The position requires accurate payment posting, strong follow-through, and the ability to resolve complex account discrepancies while working closely with the AR Manager, Controller, Customer Service, Sales, and customers. The role supports assigned U.S. and Europe customer accounts, including USD and GBP activity, as directed.

Under the general direction of the AR Manager, the SR Accounts Receivable Specialist is responsible for managing daily cash applications, commercial collections, customer account reconciliations, and the month-end AR support. The position requires accurate payment posting, strong follow-through, and the ability to resolve complex account discrepancies while working closely with the AR Manager, Controller, Customer Service, Sales, and customers. The role supports assigned U.S. and Europe customer accounts, including USD and GBP activity, as directed.

• Review authorized bank activity, payment notifications, lockbox records, and customer remittances for ACH, wire, check, and other approved payment methods.
• Post and apply customer receipts accurately in Net Suite to the correct customer, subsidiary, currency, and invoices; verify payment dates, amounts, references, and accounting periods.
• Apply payments across multiple invoices and handle partial payments, over payments, prepayments, and on- account receipts according to approved procedures.
• Request missing remittance details promptly and research unidentified receipts, short payments, deductions, duplicate payments, and unapplied cash.
• Manage an assigned commercial AR portfolio; review aging and prioritize overdue, high-value, and high-risk balances.
• Contact customers by phone, email, and approved customer portals to collect balances and confirm payment commitments.
• Provide statements, invoice copies, proof of delivery, and other supporting documents needed to resolve payment delays.
• Document collection activity, disputes, promises to pay, and follow-up tasks in Net Suite; follow up on missed commitments promptly.
• Research invoice disputes, PO discrepancies, deductions, returns, and credit memo issues with Customer Service, Sales, and Accounting.
• Escalate payment risks, disputed balances, broken payment commitments, and accounts requiring credit hold review to the AR Manager.
• Reconcile customer balances, payments, credits, deposits, and open invoices; resolve unmatched transactions and account discrepancies.
• Prepare AR aging summary and detail reports for assigned subsidiaries and currencies, separating current and past-due balances.
• Prepare cash application summaries, unapplied cash schedules, collection updates, and account reconciliation support for the AR Manager and Controller.
• Assist with reconciliation of the AR subledger to the general ledger; investigate differences with the Controller and document resolution.
• Coordinate with Customer Service to confirm complete customer documentation, billing contacts, invoice delivery information, and account records.
• Assist the AR Manager with credit reference verification and gather documents for credit reviews.
• Enter approved terms, credit limits, and account settings only when delegated by the AR Manager and supported by documented approval.
• Receive tax exemption certificates from Customer Service, enter certificate information into Vertex, maintain supporting records, and elevate missing or questionable documentation to the designated reviewer.
• Serve as a resource for…