Office Manager

Administration + Operations Full-Time Remote 8 AM–5 PM EST

The Office Manager supports LYFE Marketing’s administrative operations across billing, collections, payroll, reporting, recruiting, human resources, and internal process management. This role works across departments to help ensure accurate financial administration, organized hiring processes, effective reporting, and a seamless client experience.

Key Responsibilities

• Process payroll and new-hire payroll setup.
• Process client service charges and maintain accurate billing records.
• Track client billing, service changes, credits, cancellations, and account adjustments.
• Reconcile Stripe deposits and payment activity.
• Issue sales receipts and invoices as requested.
• Send payment reminders and follow established collections procedures.
• Respond to client-initiated chargebacks and prepare supporting documentation.
• Prepare formal demand notices for outstanding debtors when required.
• Prepare finance, HR, recruiting, billing, and collections reports.
• Review qualified applicants and conduct screenings and interviews as needed.
• Assist with onboarding and administrative new-hire setup.
• Coordinate with Sales and Service regarding billing escalations and client accounts.
• Maintain administrative workflows and records within Marketing Tank.
  
  AI.

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, Marketing, Communications, or a related field.
• 2+ years of office management, administration, or related operational experience.
• Human Resources and/or recruiting experience preferred.
• Superior data-entry and analytical skills.
• Strong spreadsheet skills, including basic formulas and pivot tables.
• Strong written business, collections, and professional communication skills.
• Exceptional organization and attention to detail.
• Ability to manage confidential employee, applicant, client, and financial information.
• Working knowledge of company policy and applicable employment requirements.
• Comfortable working with Stripe, Marketing Tank.
  
  AI, and related administrative systems.

LYFE Marketing Agency is a full-service social media management company. Drive traffic and sales with our social media management services.