Hospitality Specialist

Salary:

$65k + up to $4k annual bonus for top performance

FREE employee-only medical coverage under one of our plans. FREE short-term disability and FREE life insurance coverage. Plus, a 4% employer match with our 401(k). Other incredible benefits HERE.

Houston - at a stunning office building downtown! We will share the location as soon as we can.

Your regular schedule will be Monday–Friday, 8:00 a.m.–4:30 p.m., with most work occurring during business hours. Because we host events and conferences, you’ll occasionally flex your schedule- some days may begin at 7:00 a.m. or extend to 9:00 p.m.

- to ensure an exceptional guest experience.

Playbook specializes in delivering exceptional hospitality services in Commercial Real Estate to fundamentally change the value proposition of the modern office. We’ve partnered with Tourmaline Capital Partners (TCP) across their national portfolio to represent and operate their workplace hospitality program and brand, Onsite. Onsite is a cutting‑edge, workplace experience platform that delivers what office tenants need to make every day productive and maximize their workplace outcomes.

We deliver this through the four Onsite pillars:
People, Services, Spaces, and Technology.

Your mission is to launch and lead a luxury hospitality program in a premier Class A office building in downtown Houston, TX. You will elevate the workplace experience by creating meaningful engagement initiatives and community events that bring the property’s spaces to life. You’ll deliver warm, concierge-level service while building genuine relationships with tenant companies and their employees. Ultimately, your work will increase amenity utilization and deepen engagement with the Onsite program, inspiring more employees to return to the office and feel genuinely welcomed.

As a result of your time in this role, you enabled an environment that fostered connection, productivity, and longevity for the hundreds of employees who worked in the building. Your efforts contributed to a broader movement redefining how people experience the workplace. You played a key part in ensuring office environments didn’t just function, they inspired.

• Tenant Relationship Management & Hospitality: You will serve as the building’s warm, welcoming presence, building rapport with tenants through daily interactions and delivering exceptional, white‑glove service. You will anticipate needs and provide personalized support to ensure every tenant and visitor feels valued. Gather feedback, track tenant preferences through detailed profiles and user tags, and build detailed stakeholder and decision‑maker profiles to enhance service delivery.
  
  Your work will drive high tenant satisfaction and reinforce the value of the Onsite platform for the leasing team.
• Operations & Facilities Management: You will ensure the building’s common areas (including the lobby, fitness center, and conference rooms) are consistently clean, welcoming, and operating smoothly. You will oversee daily activation of lobby spaces, manage conference room operations, restock supplies, and complete all operational checklists and maintenance requests while partnering closely with janitorial and engineering teams. Your work will support seamless day‑to‑day operations and increase engagement with the building’s app.
• Conference & In‑Suite Service Management: You will own and manage all aspects of conference room bookings, ensuring a seamless experience for all bookable spaces. You will provide day‑of support, troubleshoot AV/IT issues, manage the user experience through the building app, and track bookings and related financials. You will coordinate catering, décor, and other special touches, while also delivering in‑suite services to tenants (including vendor coordination and event support).
  
  Your work will drive high satisfaction rates and help achieve forecasted conference room and administrative fee revenue.
• Event Support: You will support the Director of Onsite in planning and executing community and private tenant events, helping to maximize…