Contracting Specialist - Administrative Assistant

Contracting Specialist - Administrative Assistant

Join to apply for the Contracting Specialist - Administrative Assistant role at Independence Marketing Group .

Independence Marketing Group is seeking a highly organized and customer-focused Contracting Specialist - Administrative Assistant to join our team. In this role, you will be the main point of contact for our agents, ensuring a smooth and efficient contracting experience. You will handle communications, manage documentation, and provide support throughout the contracting process. If you are detail-oriented, enjoy working in a fast‑paced environment, and have a passion for helping others succeed, we encourage you to apply.

• Customer Communication:
  Manage inbound and outbound calls and emails from agents, providing clear and courteous assistance during the contracting process.
• Documentation Management:
  Organize and maintain both physical and electronic records, ensuring all paperwork is accurate and up-to-date.
• Contracting Support:
  Serve as a knowledgeable resource for agents on carrier contracting and certification requirements.
• Agent Onboarding:
  Guide new agents through the onboarding process, making it smooth and straightforward.
• Problem Resolution:
  Address agent inquiries and resolve issues promptly via phone, email, and online meetings.
• Core Values Alignment:
  Demonstrate our company's values in all interactions and decisions.
• Adaptability:
  Work both independently and collaboratively, adapting to new systems and processes as needed.

• Bilingual (English & Spanish required).
• Customer service experience: 1‑2 years in customer service, account management, or a similar field is preferred.
• Technical skills:
  Proficiency in CRM systems, Microsoft Office, and Adobe software; willingness to learn new technologies.
• Attention to detail:
  Strong organizational skills and accuracy.
• Self‑starter and team player:
  Ability to work independently with minimal supervision and collaborate effectively with colleagues.
• Preferred:
  Experience with Medicare or insurance contracting.

• Entry level
• Opportunity for advancement
• Paid time off
• Training & development

We offer more than just a job—we offer a collaborative and supportive work environment where your contributions are valued. We invest in our team members' growth and success, ensuring a fulfilling career path.

Entry level

Full‑time

Administrative