Escrow Assistant

About the Role

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one.

Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents.

This is a full-time, remote role that will be based in Texas and will report to the Manager, EC.

• Assist with pre-close and post-close document preparation and tasks in support of the Escrow and Closing teams
• Coordinate the collection of key documents and information from customers and external providers
• Order payoffs, surveys, and home warranties
• Prepare preliminary settlement statements and process lender title requests
• Review contracts, commitments, and orders to ensure all information is correct in preparation for the closing
• Identify issues pertaining to the contract and title commitment
• Strategize on curative matters
• Assemble all necessary documents to prepare files and closing packages
• Manage data and document storage: transmit, scan, and file into appropriate systems
• Coordinate closing time and location with customers and notaries
• Work within strict deadlines to ensure closings happen on time

• 3+ years of experience as an Escrow Assistant or Escrow Coordinator, with a solid understanding of the closing process from start to finish. Exceptional customer service skills — both verbal and written — and take pride in building strong, positive relationships with clients, colleagues, and partners.
• Strong technical skills and confidence working with escrow and title platforms (such as Qualia) as well as other digital tools that streamline workflow.
• A resourceful approach to problem solving, where you take initiative and have a proactive mindset.
• A knack for understanding complex, multi-step processes and how your role contributes to the success of the entire team.
• An ability to thrive in a collaborative environment, embodying the mindset of “Team Before Self.”
• A passion for innovation, are open to learning new systems, and are comfortable adapting to change in a fast-paced setting.
• Exceptional organizational skills and attention to detail, ensuring accuracy and consistency in every task.

Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status or any other protected status in accordance with applicable law.